Manage an individual pipeline of loans and review weekly
Handle inbound and outbound calls to negotiate payments and resolve escalations
Explain loss mitigation options and serve as point of contact for active-duty military
LoanCare is a full-service mortgage loan subservicer that supports banks, credit unions, and homeowners. Backed by Fidelity National Financial, the company subservices over 1.8 million loans across all 50 states and fosters a collaborative, growth-oriented culture.
Manage collection and recovery activities on consumer, small business, and credit card accounts, including complex delinquency.
Evaluate account performance and risk factors to recommend collection strategies and recovery actions.
Administer bankruptcy accounts, communicate with borrowers, and prepare monthly collection reports.
Banner Bank is a community bank that helps businesses and individuals reach their financial goals through lending and banking services. With over $16 billion in assets and 135 branches across the Pacific Northwest and California, it maintains a culture of listening, learning, and mutual respect, and is Great Place to Work Certified.
Manage medium-risk delinquent accounts to identify appropriate collections strategies.
Communicate with customers to explain payment options and build trusting relationships.
Collaborate with internal teams to resolve complex account situations and minimize financial losses.
This banking and financial services company focuses on helping customers with delinquent accounts find practical payment solutions. It fosters a customer-focused, collaborative culture and supports remote work across Canada.
Document cases and manage inquiries in Salesforce.
They support retirement plan participants with distribution and account inquiries. The work environment is fast-paced, customer-focused, and team-oriented.
Execute financial foreclosure documents and prepare loans for sheriff's sale in compliance with federal standards.
Calculate bidding instructions and review HAMP certifications for nationwide foreclosure sales.
Support internal staff and provide management with status updates on foreclosure loans.
LoanCare is a leading full-service mortgage loan subservicer that delivers servicing solutions to banks, credit unions, and investors. Backed by Fidelity National Financial, it subservices over 1.8 million loans and fosters a culture of integrity, innovation, and collaboration.
Handle advanced and/or escalated calls, typically focused on collections or customer service activity.
Advocate for customers by identifying trends in issues and suggesting improvements to processes, policies, and products.
Collaborate with members of other teams to root out answers and be a resource to teammates.
Concora Credit helps non-prime customers do more with credit, guided by a single purpose to enable customers to access credit. The company is an established, people-first organization with over 20 years of experience, fostering entrepreneurship and innovation.
Audit and reconcile FHA, VA, and USDA mortgage insurance claims, focusing on FHA claims for the GNMA portfolio.
Track claim findings, report recoverable losses, and recommend process improvements to management.
Collaborate with clients, industry partners, and internal teams to expedite claims and maximize homeowner outcomes.
LoanCare provides mortgage loan subservicing for banks, credit unions, and independent mortgage companies. It is part of Fidelity National Financial, a Fortune 500 company, with a collaborative culture focused on protecting homeowner outcomes.
Monitor team performance, review service metrics, and implement process improvements
Splash Financial is a financial technology company that helps consumers explore smarter borrowing options and connects them with lending partners through a digital platform. The company fosters a collaborative, customer-focused culture with an emphasis on innovation, operational efficiency, and continuous improvement.
Serve as the escalation point and subject matter resource for complex customer service issues across multiple channels.
Coach and mentor the customer service team, coordinate workflow, and assist with team administration.
Investigate and resolve customer inquiries, identify root causes, and collaborate with service partners to ensure satisfaction.
PNC is a diversified financial services company offering banking, lending, and investment services to customers and communities. With a history spanning nearly 160 years, it fosters an inclusive workplace culture focused on customer experience and smart risk management.
Manage high volume inbound and outbound calls to address customers with delinquent loan payments.
Negotiate effective payment arrangements and resolve customer concerns with professionalism and empathy.
Accurately record customer interactions and maintain detailed information in Enova's database.
Enova International is a financial technology company that provides online financial services through its AI and machine learning-powered Colossus platform to non-prime consumers and businesses. It is a values-driven organization with an inclusive culture where employees can thrive.
Answer incoming customer calls and inquiries with professionalism, patience, and genuine empathy.
Document customer interactions accurately, research solutions, and escalate complex issues appropriately.
Collaborate with team members and departments to ensure successful customer outcomes and satisfaction.
Grain — Financial Technologies builds financial technologies to improve access, process efficiency, and portfolio management. Since 2023, they focus on two new products, Velex and Atlas.
Resolve complex credit cases and support internal banking partners across multiple channels.
Interact directly with customers to gather, clarify, and validate credit information.
Provide expert guidance and deliver outstanding bilingual customer service across Canada.
A financial services organization specializing in credit operations and customer support. They foster a collaborative, remote-first culture with an emphasis on diversity, employee well-being, and career growth.
Serve as primary point of contact for clients, managing inbound and outbound communications with professional excellence.
Utilize web-based tools to efficiently resolve inquiries and ensure a seamless, positive customer experience.
De-escalate issues, escalate when necessary, and track call information for auditing and reporting purposes.
TP is a leading global provider of digital business services, partnering with prominent brands to optimize operations through advanced technology and sustainable practices. With a global workforce of 500,000 across 300 languages, they prioritize inclusion, diversity, and career growth.
Serve as the first point of contact for customers via email, chat, or phone, resolving support tickets.
Investigate and resolve customer complaints by collaborating with internal teams and using the mortgage platform.
Maintain documentation, track common issues, and support SLAs with strong analytical and communication skills.
Ocrolus is an AI-powered workflow and analytics platform for lenders, processing nearly one million credit applications monthly with over 99% accuracy. It is a remote-first company trusted by more than 400 customers, including Better Mortgage, Brex, and SoFi, with a culture grounded in empathy, curiosity, humility, and ownership.
Consult and enroll qualified clients into debt relief programs.
Document client interactions using Salesforce and navigate multiple computer systems.
Meet performance criteria and de-escalate stressful situations empathetically.
National Debt Relief is a debt settlement organization that helps consumers resolve overwhelming debt. It is one of the most-trusted and best-rated providers in the US, having helped over 450,000 people settle over $10 billion in debt, and is a certified Great Place to Work.
Manage inbound calls and virtual teller sessions, resolving member inquiries about accounts and transactions.
Refer quality loan opportunities based on member needs and educate members on appropriate products and services.
Adhere to credit union procedures and federal compliance regulations while completing training and supporting team goals.
GTE Financial is a credit union dedicated to delivering remarkable member experiences through financial solutions and community impact. Recognized as a top workplace by Newsweek and American Banker, it fosters an award-winning culture focused on employee growth and well-being.
Proactively contact business customers by email, phone, or video call to follow up on overdue invoices and secure payments.
Build professional customer relationships and resolve billing or payment issues with internal accounting and operations teams.
Manage purchase orders, navigate customer invoicing portals, and maintain accurate documentation of collection activities.
This partner company is an international technology business with a strong social mission, donating more than 60% of its profits to charitable causes. It offers a collaborative, supportive, remote-first culture that emphasizes trust, accountability, and healthy work-life balance.
Respond to incoming customer calls promptly and courteously to ensure a positive service experience.
Process customer transactions including payments, refunds, and account updates with accuracy.
Meet or exceed established KPIs such as call handling time, first-call resolution, and transaction accuracy.
Cubic delivers technology solutions in transportation and defense, simplifying daily journeys and promoting mission success. With over 5,000 employees worldwide, the company is committed to an inclusive workplace and diversity.
Handle inbound calls from customers regarding debit card incentives, orders, and balances.
Follow communication scripts and identify customer needs to provide solutions and alternatives.
Maintain punctuality, professionalism, and flexibility to cross-train as requested.
Five Star Solutions provides customer service and call center solutions for a variety of clients. They are committed to a diverse, professional workforce and are an equal opportunity employer.