Customer Service Representative

Key Responsibilities:

• Respond to customer calls and process transactions with accuracy.
• Document interactions and ensure compliance with policies.
• Meet KPIs including call handling time and first-call resolution.

Qualifications:

• High school diploma or equivalent required; call center experience preferred.
• Strong communication and problem-solving skills.
• Proficiency in computer systems and CRM platforms.

Benefits & Perks:

• Medical, dental, and vision insurance with first-day coverage.
• Paid parental leave and 401k retirement plan with company match.
• Flexible time-off, paid holidays, and tuition reimbursement.