Handle call overflow, suspense reporting, and client relations follow-up.
Review and respond to tasks, voicemails, and emails to resolve delinquency issues.
Assist with call monitoring, escalated calls, and team meetings to improve processes.
LoanCare is a leading full-service mortgage loan subservicer delivering excellence to banks, credit unions, and homeowners. Backed by Fidelity National Financial, a Fortune 500 company, it offers a culture focused on integrity, innovation, and collaboration.
Manage mobile home mortgage accounts from early-stage delinquency through resolution.
Perform borrower outreach, payment collection, counseling, and loss mitigation.
Ensure compliance with GSE, FHA, VA, Freddie Mac, and Conventional loan guidelines.
Cascade Financial Services is a trusted lender in Attainable Housing, offering mortgage loan solutions for the manufactured housing marketplace. Founded in 1999, the company has an A+ BBB rating and a culture focused on teamwork, integrity, excellence, and service.
Ensure accurate and timely completion of foreclosure referral checklists and correct assignment of attorneys.
Review daily delinquency reports to qualify loans for foreclosure and manage executive dashboard metrics.
Communicate professionally with attorneys, homeowners, and title companies, and attend onsite hearings as needed.
LoanCare is a leading national provider of full service mortgage subservicing. It subservices over 1.8 million loans and is backed by Fidelity National Financial, a Fortune 500 company, offering a culture focused on integrity, innovation, and collaboration.
Support the customer journey from application to funding, gathering documentation and issuing compliant disclosures for on-time closings.
Manage a pipeline of 30 loan closings per month, meeting or exceeding individual quotas and company metrics.
Provide best-in-class customer service, respond to stakeholders, and assist team members with borrower requests and ad-hoc projects.
Knock is a fintech company redefining home buying and selling with its Bridge Loan product, letting homeowners buy before they sell. Founded in 2015, it's a remote-first company with a people-first culture, backed by top investors and named an Inc. Best Workplace six times.
Support borrowers and Loan Officers throughout the mortgage process.
Manage borrower communication, document collection, and loan pipeline follow-up.
Maintain accurate records and coordinate between borrowers and internal teams.
Northgate Mortgage LLC is a mortgage company offering loan origination services and support to borrowers. The company operates with a remote team and values motivated, detail-oriented individuals seeking careers in the mortgage industry.
Make outbound calls to prospective customers to discuss mortgage loan interest and refinancing needs
Gather customer financial information and communicate next steps to loan officers
Provide high-level customer service through email and phone to create an exceptional experience
New American Funding is a mortgage lender focused on helping customers achieve home financing goals through loan origination and refinancing. The company supports a customer-centered culture and offers a remote work environment.
Manage the bridge loan cycle from setup and disclosures to closing and funding.
Ensure TRID compliance, review title and insurance, and prepare closing documents.
Communicate with partners, agents, and borrowers to deliver exceptional service.
Knock is redefining home buying and selling with its Bridge Loan™ that lets homeowners buy before they sell. Founded in 2015, Knock is a trusted partner for thousands of homebuyers and an Inc. Best Workplace six times.
Manage high volume inbound and outbound calls to address customers with delinquent loan payments.
Negotiate effective payment arrangements and resolve customer concerns with professionalism and empathy.
Accurately record customer interactions and maintain detailed information in Enova's database.
Enova International is a financial technology company that provides online financial services through its AI and machine learning-powered Colossus platform to non-prime consumers and businesses. It is a values-driven organization with an inclusive culture where employees can thrive.
Audit and reconcile FHA, VA, and USDA mortgage insurance claims, focusing on FHA claims for the GNMA portfolio.
Track claim findings, report recoverable losses, and recommend process improvements to management.
Collaborate with clients, industry partners, and internal teams to expedite claims and maximize homeowner outcomes.
LoanCare provides mortgage loan subservicing for banks, credit unions, and independent mortgage companies. It is part of Fidelity National Financial, a Fortune 500 company, with a collaborative culture focused on protecting homeowner outcomes.
Prepare and send accurate Initial Closing Disclosures to borrowers and review loan documents for compliance.
Manage a pipeline of 50-60 loans per month, troubleshooting closing issues and ensuring smooth fund transfers.
Collaborate with Loan Officers and settlement teams to deliver a flawless customer experience in a fast-paced remote environment.
Knock is redefining the home buying and selling experience with its Bridge Loan product, helping homeowners unlock equity to buy before they sell. Founded in 2015, Knock is a remote-first company with a network of 60,000+ loan officers and agents, recognized as one of Inc.'s Best Workplaces six times.
Handle inbound and outbound calls and emails to assist customers with loan applications and questions.
Assess customer needs, explain loan options, and build trust to ensure satisfaction throughout the application process.
Meet monthly sales metrics while adhering to state and federal lending laws and compliance guidelines.
Reprise Financial is on a mission to simplify the financial journey for customers, making personal loans accessible and transparent. We foster a workplace built on innovation, collaboration, and kindness, providing tools and support for employees to thrive.
Order and manage property preservation on properties serviced by LoanCare clients, including bids and vendor oversight.
Monitor vacant and damaged properties to ensure vendor actions meet agency or investor guidelines and coordinate evictions and HUD claims.
Assist junior specialists, prepare management reports, and support hazard claims and property securing processes.
LoanCare is a leading full-service mortgage loan subservicer, delivering excellence to banks, credit unions, and homeowners. Backed by Fidelity National Financial, it subservices over 1.8 million loans and fosters a culture of integrity, innovation, and collaboration.