Help members resolve early-stage loan delinquencies with empathy and professionalism.
Use negotiation and account analysis to bring loans back to current status.
Communicate via phone, email, and mail while maintaining accurate records.
This company is a financial services organization specializing in loan management and collections. It operates with a remote-first culture and focuses on collaboration, performance, and professional development.
Manages high volume of outbound and incoming member calls regarding delinquent accounts.
Makes payment arrangements and contacts members to discuss outstanding balances.
Utilizes knowledge of bankruptcy, repossession, and other processes to resolve accounts.
Peak Credit Union is a financial cooperative that provides banking services to its members. The company emphasizes strong connections with members and local communities, and promotes a collaborative and supportive work environment.
Manage mobile home mortgage accounts from early-stage delinquency through resolution.
Perform borrower outreach, payment collection, counseling, and loss mitigation.
Ensure compliance with GSE, FHA, VA, Freddie Mac, and Conventional loan guidelines.
Cascade Financial Services is a trusted lender in Attainable Housing, offering mortgage loan solutions for the manufactured housing marketplace. Founded in 1999, the company has an A+ BBB rating and a culture focused on teamwork, integrity, excellence, and service.
Ensure accurate and timely completion of foreclosure referral checklists and correct assignment of attorneys.
Review daily delinquency reports to qualify loans for foreclosure and manage executive dashboard metrics.
Communicate professionally with attorneys, homeowners, and title companies, and attend onsite hearings as needed.
LoanCare is a leading national provider of full service mortgage subservicing. It subservices over 1.8 million loans and is backed by Fidelity National Financial, a Fortune 500 company, offering a culture focused on integrity, innovation, and collaboration.
Oversee and maintain all aspects of the client relationship.
Serve as main point-of-contact for client inquiries and concerns.
Provide monthly business review for client on trends, SLAs, etc.
LoanCare is a full-service mortgage loan subservicer that delivers excellence to banks, credit unions, and homeowners. Backed by the strength of a Fortune 500 company, it offers a career foundation built on integrity, innovation, and collaboration.
Manage high volume inbound and outbound calls to address customers with delinquent loan payments.
Negotiate and execute effective payment arrangements to bring overdue accounts current.
Resolve customer concerns and complex issues related to late payments with professionalism and empathy.
Enova International is a leading financial technology company that provides online financial services through its AI and machine learning-powered platform. The company serves non-prime consumers and businesses and is committed to an inclusive culture where employees can thrive.
Manage customer collections, contact customers for past due balances, and drive timely payment resolution.
Process payments, refunds, reconcile account discrepancies, and maintain accurate records across multiple entities.
Support billing, portal submissions, and cross-functional teams to resolve issues impacting collections.
Follett Software empowers educators with technology to streamline processes and improve student success. They are a company dedicated to education technology, offering a remote-first culture and a comprehensive benefits package.
Perform delinquent account collection calls, emails, or text messages assigned by management
Service inbound customer calls, set up payments, and maintain clear and descriptive notes
Perform skip trace duties and review accounts for repossession and legal actions
Lendbuzz is a fintech company that develops innovative technologies to provide underserved borrowers with better access to credit for auto loans. The company values diversity, compassion, simplicity, honesty, and transparency, and fosters a culture of independent and critical thinking.
Prepare and manage mortgage insurance claims across multiple agencies and investor requirements.
Reconcile financial information and validate supporting documentation for accuracy.
Conduct research, resolve discrepancies, and maintain detailed records for claims operations.
The company specializes in mortgage insurance and claims operations within a fast-paced financial services environment. They focus on accuracy, timely processing, and employee development, fostering a collaborative culture.
Review and process credit-held orders to ensure timely resolution.
Respond to customer inquiries and resolve account issues.
Investigate claims and process appropriate adjustments.
Bertelsmann is a global media corporation that includes Penguin Random House, a leading book publisher. The company operates in 50 countries and offers a collaborative and supportive team environment.
Supervise and coach a remote team of Collections agents through call reviews, live monitoring, and side-by-side sessions.
Stay visible and available throughout the workday to handle escalations and model effective negotiation and de-escalation techniques.
Use performance data and direct observation to identify trends and build tailored coaching plans that drive measurable improvement.
Mission Lane is a purpose-driven fintech company combining data, technology, and service to help people on the path to financial success. With over four million customers and backed by leading investors, the company fosters a culture of empathy, collaboration, and respect.
Manage the loan remediation pipeline, tracking, prioritizing, and updating cases to ensure timely resolution.
Review and verify loan documents for compliance, accuracy, and completeness.
Collaborate with internal teams and stakeholders to drive cases to resolution and identify process improvements.
LoanCare is a leading full-service mortgage loan subservicer, providing servicing solutions to banks, credit unions, and independent mortgage companies. With over 1.8 million loans subserviced and senior managers averaging nearly 30 years of experience, the company fosters a collaborative culture focused on integrity and innovation.
Supports loan boarding and de-boarding processes within Transfer Services
Responds to Client Relations tickets and makes data corrections as needed
Orders, mails, and reviews RESPA or Transfer related letters for loan boarding and offboarding
LoanCare is a leading full-service mortgage loan subservicer, helping customers with home purchase transactions. Backed by Fidelity National Financial, a Fortune 500 company, they offer a culture built on integrity, innovation, and collaboration.
Review and manage daily progress reports on outstanding curative pipelines and SLA reports.
Act as a liaison for borrowers, assisting with questions and concerns throughout the title clearance process.
Maintain open communication with team and managers, and support lender relationships.
Mortgage Connect is a national mortgage service provider specializing in assisting mortgage lenders with a multitude of loan services. The company emphasizes an entrepreneurial mindset and a culture guided by its '5C's' values: Connect, Collaborate, Communicate, Care, and Celebrate.
Lead daily operations of the Collections team, setting priorities and coaching to KPIs.
Manage team development, including performance reviews, coaching, and retention.
Drive financial recovery and profitability through strategic projects and vendor management.
Liberty Mutual is a global insurance company offering a wide range of insurance products and services. With a large workforce, the company emphasizes inclusion, professional development, and employee well-being.
Answer inbound calls and make outbound calls to create sales opportunities for the retail sales team.
Qualify customers for the reverse mortgage program using scripted guidelines and transfer interested leads.
Update the sales CRM with notes and schedule follow-up appointments to maintain the pipeline.
Longbridge Financial provides home equity solutions for seniors, helping them access their home equity for retirement. With an "Excellent" Trustpilot rating and over a thousand testimonials, they've been named a Great Place to Work three years running, fostering a supportive and growth-oriented culture.
Monitor shared collections inbox, categorize inquiries, and respond to routine customer questions using established processes.
Support collection efforts on past-due accounts, including outreach, documentation, and identifying reasons for delinquency.
Route complex or sensitive matters to appropriate team members and maintain accurate notes in internal systems.
Raptor Technologies is a school safety partner providing SaaS and mobile technology, training, and consultation across the school safety life cycle. Founded in 2002, the company serves 60,000 schools in 55 countries with a mission to protect every child, every school, every day.
Manage the institutional loan program, including servicing, repayment, collections, and delinquency management.
Develop and implement collection strategies, policies, and compliance controls in partnership with Legal and Compliance.
Lead cross-functional collaboration and vendor management to optimize portfolio performance and student repayment outcomes.
Arizona College of Nursing is a nursing school that prepares students for careers in nursing. It is a rapidly growing organization with a positive, supportive, and collaborative culture.
Serve as a trusted point of contact for clients across phone, email, SMS, HubSpot, webinars, and in-person events, owning customer questions and issues from initial contact through resolution.
Lead client onboarding experiences one-on-one and through live virtual webinars, confidently engaging and presenting to groups of clients while guiding them through the coaching programs.
Conduct proactive outbound outreach for onboarding, engagement, event attendance, account maintenance, and other customer experience initiatives.
Our client is a fast-growing coaching and personal development company founded in 2016, helping entrepreneurs and individuals achieve their full potential. The company has been ranked in the top 100 on the Inc. 500 list and hosts major live events.
Manage mortgage insurance premium payments, disbursements, and reconciliations across a large portfolio.
Ensure compliance with investor guidelines and maintain accurate documentation and system records.
Identify and resolve discrepancies, exceptions, and data issues in loan-level mortgage insurance information.
The company specializes in mortgage insurance administration within a large servicing portfolio. The team values accuracy, accountability, confidentiality, and teamwork.