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About the role:
- Proactively contact customers with overdue accounts and understand their financial challenges.
- Collaborate with customers to identify solutions that help them maintain consistent loan payments.
- Navigate and resolve difficult customer situations with professionalism and empathy.
Responsibilities:
- Manage high volume inbound and outbound calls to address delinquent loan payments.
- Negotiate and execute payment arrangements following Enova's call flow.
- Resolve customer concerns and maintain accurate records in Enova's database.
Benefits:
- Health, dental, and vision insurance including mental health benefits.
- 401(k) matching with roth option.
- PTO, paid holidays, sabbatical, and parental leave.
Enova International
Enova International is a leading financial technology company that provides online financial services through its AI and machine learning-powered platform. The company serves non-prime consumers and businesses and is committed to an inclusive culture where employees can thrive.