NetCredit Application Support Representative (Remote)

About the Role:

• Participate in a 3-week training program to specialize in a lending brand.
• Manage a high volume of inbound calls from prospective customers.
• Guide customers through the loan application process to convert prospects into sales.

Responsibilities:

• Manage incoming customer calls and provide expert guidance on loan applications.
• Proactively follow up with customers to ensure application completion.
• Maintain accurate customer account records and deliver exceptional service.

Requirements:

• Prior call center experience or proven background in fast-paced customer service.
• Exceptional communication and active listening skills with empathy.
• Ability to thrive in a high-volume environment and excel in remote work.

Benefits:

• Health, dental, and vision insurance including mental health benefits.
• 401(k) matching and PTO with paid holidays off.
• Paid parental leave and sabbatical program for eligible roles.