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About the Role:
- Proactively contact customers with overdue accounts to understand financial challenges.
- Collaborate on solutions to maintain consistent loan payments.
Responsibilities:
- Handle 150-200 outbound calls daily to address delinquent payments.
- Execute payment arrangements following Enova's call flow.
- Record all interactions accurately in the database.
Requirements:
- Minimum 1 year of high-volume debt collections experience.
- Exceptional conflict resolution and communication skills.
- Strong negotiation abilities with customer empathy.
CashNetUSA
Enova International is a leading financial technology company providing online financial services via its AI platform. It fosters a values-driven inclusive culture with employee resource groups and development opportunities.