What's the Short Version?:
- Manage customer accounts financially by calling for payment information and resolving discrepancies.
- Build business relationships and manage risk through negotiation.
- Impact revenue and risk management for the company.
What Will You Be Doing?:
- Monitor customer payments and identify opportunities for business building and risk management.
- Communicate with customers primarily over the phone and via email to ensure timely payments.
- Handle stressful situations with patience and empathy, and provide timely order approvals.
What Are We Looking For?:
- 1-3 years of collection and customer service experience.
- Strong verbal and written communication skills with de-escalation abilities.
- Proficiency in PC applications and excellent time management.
What's Our Offer?:
- Hourly salary ranging from $18.92 to $30.00 based on location and experience.
- Accrued paid time off up to 112 hours per year, plus 8 paid holidays and 1 family day.
- Comprehensive benefits including medical, dental, vision, 401(k) match, and paid family leave.