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About the Role:
- Serve as the primary customer-facing point of contact for payments.
- Focus on resolving past-due invoices and processing customer refunds.
What You’ll Do:
- Conduct daily outbound call loops to clients with past-due invoices.
- Overcome objections and securely process payments.
- Manage end-to-end refund management in QuickBooks.
Qualifications:
- 2+ years of outbound collections and call center experience.
- Proficiency with QuickBooks Online and payment gateways.
- Exceptional phone etiquette and attention to detail.
VA Claims Insider
VA Claims Insider helps veterans navigate the VA disability claims process. The company is an equal opportunity employer with a remote-first culture and a focus on accuracy and communication.