Process manual credit card payments and review credit-held orders throughout the day.
Respond to customer inquiries via phone and email, resolving billing issues and account discrepancies.
Maintain accurate account records and perform daily credit card reporting using multiple systems.
Bertelsmann is building a global network of Accounting Shared Service Centers to standardize accounting processes. The company operates in some 50 countries, employing over 100,000 people across media, services, and education divisions.
Manage a portfolio of high-risk escalated accounts, performing in-depth analysis and dispute resolution.
Serve as a subject matter expert, coaching junior team members and resolving systemic billing issues.
Collaborate with cross-functional teams to improve collection processes and portfolio performance.
Avesis provides supplemental ancillary benefit solutions, including vision and dental coverage. They cover over 8.5 million members nationwide and focus on member satisfaction and client retention.
Manage customer collections, contact customers for past due balances, and drive timely payment resolution.
Process payments, refunds, reconcile account discrepancies, and maintain accurate records across multiple entities.
Support billing, portal submissions, and cross-functional teams to resolve issues impacting collections.
Follett Software empowers educators with technology to streamline processes and improve student success. They are a company dedicated to education technology, offering a remote-first culture and a comprehensive benefits package.
Process and record customer payments and account transactions with accuracy.
Maintain organized accounts receivable records and reconcile customer accounts.
Follow up on outstanding balances and support routine billing tasks.
Bilgewater Group is a Chicago-based diversified services company operating across food service and care divisions. The company manages a network of quick-service and counter-service locations serving thousands of customers daily, and fosters a diverse, inclusive workplace.
Manage customer accounts, cash receipts, invoices, and collections accurately.
Communicate with customers to resolve billing, collection, refund, and adjustment inquiries professionally.
Support Accounts Payable and identify process improvements to strengthen financial operations.
The company serves the education and library communities with mission-driven products and services. It operates as a collaborative, mission-driven organization with a remote Finance and Accounting team.
Monitor shared collections inbox, categorize inquiries, and respond to routine customer questions using established processes.
Support collection efforts on past-due accounts, including outreach, documentation, and identifying reasons for delinquency.
Route complex or sensitive matters to appropriate team members and maintain accurate notes in internal systems.
Raptor Technologies is a school safety partner providing SaaS and mobile technology, training, and consultation across the school safety life cycle. Founded in 2002, the company serves 60,000 schools in 55 countries with a mission to protect every child, every school, every day.
Manage an active customer portfolio for collections and follow up on past due balances.
Meet or exceed collections metrics, report disputed invoices, and collaborate on resolutions.
Assist cash applications, reconcile discrepancies, and support accounts receivable process improvements.
Quest Software builds enterprise AI solutions in data governance, cybersecurity, and platform modernization. It serves over 45,000 companies globally and fosters an inclusive, innovative culture.
Help members resolve early-stage loan delinquencies with empathy and professionalism.
Use negotiation and account analysis to bring loans back to current status.
Communicate via phone, email, and mail while maintaining accurate records.
This company is a financial services organization specializing in loan management and collections. It operates with a remote-first culture and focuses on collaboration, performance, and professional development.
Contact insurance companies to collect outstanding accounts receivable and follow up on appeals.
Process and refile claims, audit adjustments, and resolve manual tasks assigned for follow-up.
Maintain an accuracy rating of 97% or greater and identify trends to leadership.
US Anesthesia Partners is a healthcare organization that provides anesthesia services and manages related billing and accounts receivable. The company emphasizes professionalism, accuracy, and teamwork in a remote work environment.
Manages high volume of outbound and incoming member calls regarding delinquent accounts.
Makes payment arrangements and contacts members to discuss outstanding balances.
Utilizes knowledge of bankruptcy, repossession, and other processes to resolve accounts.
Peak Credit Union is a financial cooperative that provides banking services to its members. The company emphasizes strong connections with members and local communities, and promotes a collaborative and supportive work environment.
Handle inbound/outbound communications with dealers regarding receivables, billing discrepancies, and cancellations.
Provide exceptional service by resolving complaints and negotiating settlements or payment plans.
Analyze data and collaborate with internal teams to ensure compliance and mitigate customer harm.
Santander is a global leader in financial services, evolving into a technology-driven organization. The company values bold thinking and innovation, with a customer-centric culture and a workforce impacting 140 million lives daily.
Review and analyze delinquent accounts to determine the best course of action for resolution.
Contact clients via phone and email to discuss accounts and negotiate repayment plans.
Document all interactions and agreements and ensure compliance with company policies.
Above Lending is a next-generation financial services company helping everyday Americans break the cycle of high-cost debt and move toward a stronger financial future. They are a rapidly growing company with a culture grounded in compliance and ethics.
Process and monitor incoming payments, reconcile accounts receivable, and resolve discrepancies.
Support employee corporate credit card administration, including applications and cancellations.
Collaborate with the Accounting team and maintain accurate records in Microsoft Dynamics 365.
Woolpert is an award-winning, global leader in architecture, engineering, and geospatial services that blend design excellence with cutting-edge technology. The company is certified as a Great Place to Work, is one of the fastest growing in its industry, and has over 60 offices globally.
Manage a portfolio of customer accounts to reduce delinquent receivables and maintain healthy cash flow.
Proactively communicate with customers and internal teams to resolve payment issues, disputes, and credit hold concerns.
Process credit hold requests, review unapplied cash, and support cash application discrepancies.
QXO is North America's largest distributor and installer of insulation, and the second-largest distributor of roofing, lumber, and building materials. It is the fastest-growing company in the $800 billion building products distribution industry, targeting $50 billion in annual revenue within the next decade.
Own a working list of past-due invoices and collection follow-up across assigned accounts.
Review client records in accounting tools, pull invoice detail, and confirm outstanding amounts before outreach.
Send professional follow-up emails and make calls to move payment forward, keeping communication history organized.
Snapdocs provides workflow software and AI-driven automation for real estate closings, connecting lenders, settlement teams, notaries, and investors. They are a well-funded startup backed by Sequoia and Y Combinator, with a culture of product discipline and deep ownership.
Invoice customers and process payments across multiple platforms.
Monitor accounts and follow up on overdue balances with professionalism.
Manage chargebacks, reconcile Amazon transactions, and support month-end close.
Frontier is a subsidiary of Fresh Prints that helps companies grow full-time, cross-functional teams abroad. It is a fully remote, 150-person company based in New York with most of its team in India and the Philippines.
Collaborates in reviewing and evaluating delinquent accounts for collections opportunities while advising customers on payment strategies.
Handles incoming calls professionally, probes to understand customer needs, and executes loss mitigation processes for non-performing accounts.
Develops action plans to maximize recovery, utilizes strong negotiation skills, and maintains knowledge of collections strategies and regulations.
BMO is a leading bank driven by a single purpose: to Boldly Grow the Good in business and life. They provide personal and commercial banking, wealth management, and investment services to more than 12 million customers, and as the 8th largest bank in North America by assets, they foster an inclusive culture where employees are valued and heard.
Assist customers with membership inquiries, account updates, cancellations, and service requests while providing exceptional service.
Navigate multiple CRM systems to review account history, update records, and process cancellation requests following approved scripts.
Maintain professional composure in high-volume calls, adapt to changing processes, and meet performance expectations.
Five Star Solutions provides membership services support for a variety of clients. The team operates in a fast-paced contact center environment with a focus on customer satisfaction and performance.
Clearing scheduled actions queues for your accounts on the Invoice Butler platform
Responding to Slack requests and internal messages
Invoice Butler is a startup providing accounts receivable operations services. It is a small, growing company with a fast-paced environment and a culture of ownership, autonomy, and clear communication.
Prepare, review, and issue complex customer invoices, ensuring accuracy and alignment with contractual terms.
Monitor customer accounts, manage collections, and resolve billing discrepancies with minimal supervision.
Support month-end close activities and maintain accurate records of accounts receivable.
Dragos is a global leader in OT cybersecurity, protecting critical infrastructure systems. We are a remote-first mission-driven team across North America, Europe, the Middle East, and APAC built on authenticity, transparency, and trust.