New Accounts Receivable (Collections) Specialist International (Remote)

Role Overview:

• Support the day-to-day operations of the Collections team by managing inbound customer communications and case resolution.
• Monitor and triage messages from the shared inbox, respond to routine inquiries, and route complex matters.

Key Responsibilities:

• Manage the collections inbox, categorize requests by type and urgency, and maintain accurate documentation.
• Support collection activities on assigned past-due accounts, including customer outreach and follow-up on payment status.
• Perform other administrative and support tasks as needed.

Qualifications:

• 3+ years of experience in Accounts Receivable, Collections, Billing, or customer support.
• Experience with shared inboxes, case-management systems, NetSuite, and Salesforce is preferred.
• Strong attention to detail and excellent written and verbal English communication skills.