Review and analyze delinquent accounts to determine the best course of action for resolution.
Contact clients via phone and email to discuss accounts and negotiate repayment plans.
Document all interactions and agreements and ensure compliance with company policies.
Above Lending is a next-generation financial services company helping everyday Americans break the cycle of high-cost debt and move toward a stronger financial future. They are a rapidly growing company with a culture grounded in compliance and ethics.
Demonstrate self-motivation and use advanced probing and negotiation skills to resolve customer delinquency.
Treat customers with respect and sensitivity in difficult situations while ensuring compliance with applicable laws.
Focus on key performance indicators to drive collection efficiency and achieve monthly targets.
Kafene is a fintech company revolutionizing the lease-to-own space with AI and machine learning, helping retailers approve more customers for flexible payment options. The 175-person team spans NYC, Wilmington, and remote talent globally, fostering a culture of collaboration, innovation, and support, recognized by Built In and Forbes.
DoktorTakvimi.com, a part of Docplanner Group, is Turkey's leading health platform with nearly 2,500 colleagues worldwide, working to support healthier lives. They foster a culture of autonomy, employee value, and flexibility, with a team that challenges status quo and learns from mistakes.
Connect with consumers to resolve delinquent account issues and negotiate solutions.
Work remotely with a competitive hourly rate plus commission and paid training.
Utilize strong communication and problem-solving skills in a fast-paced call center environment.
AllianceOne, a subsidiary of Teleperformance, provides contact center management and accounts receivable solutions. As a global leader, they foster a culture of growth and enthusiasm, seeking over-achievers to join their team.
Deliver customer service excellence by resolving collection issues, invoice discrepancies, and account adjustments.
Proactively manage assigned accounts to reduce delinquency and ensure timely payments.
Collaborate with operations and accounting teams to research and resolve unauthorized credits and payment discrepancies.
Envita Solutions is a total waste management partner transforming complex waste challenges into sustainable solutions. With over 300 employees and a network of over 3,000 supplier partners, the company fosters a culture of safety, integrity, and inclusion.
Manage a portfolio of high-risk escalated accounts, performing in-depth analysis and dispute resolution.
Serve as a subject matter expert, coaching junior team members and resolving systemic billing issues.
Collaborate with cross-functional teams to improve collection processes and portfolio performance.
Avesis provides supplemental ancillary benefit solutions, including vision and dental coverage. They cover over 8.5 million members nationwide and focus on member satisfaction and client retention.
Manage high volume of outbound calls (150-200 daily) to customers with overdue accounts.
Negotiate effective payment arrangements to bring accounts current while balancing empathy and policy.
Resolve customer concerns with professionalism, ensuring accurate record-keeping and compliance.
Enova International is a leading financial technology company providing online financial services via its AI platform. It fosters a values-driven inclusive culture with employee resource groups and development opportunities.
Manage an active customer portfolio for collections and follow up on past due balances.
Meet or exceed collections metrics, report disputed invoices, and collaborate on resolutions.
Assist cash applications, reconcile discrepancies, and support accounts receivable process improvements.
Quest Software builds enterprise AI solutions in data governance, cybersecurity, and platform modernization. It serves over 45,000 companies globally and fosters an inclusive, innovative culture.
Own end-to-end collections for complex cases and high-priority client relationships.
Analyze aging reports and payment patterns to drive DSO reduction and shape strategies.
Act as the go-to person for cross-functional disputes and ensure clean records.
Sport Alliance provides technology platforms for fitness and wellness businesses, including management, payment, and member-facing solutions. The company is a global, fast-growing firm with an international team and a diverse, inclusive culture.
Manage patient account activities to optimize reimbursement and reduce accounts receivable.
Perform billing, follow-up, collections, and denials resolution to improve financial outcomes.
Ensure accuracy of charge, claim, and payment data through reviews and targeted corrections.
The University of Kentucky is a public land-grant university dedicated to advancing education, research, and healthcare. It promotes a supportive culture that values employee well-being and professional growth.