Collection Specialist

Key Responsibilities:

• Ensure health and safety is the top priority while executing tasks.
• Review and process account adjustments, short payments, and overpayments.
• Maintain customer accounts and support communications via customer portals.

Collaboration and Problem Solving:

• Collaborate with program managers and accounting teams to issue refunds and credit memos.
• Research root causes for non-payment and maintain supporting documentation.
• Partner with operations to obtain purchase orders and resolve billing issues.

Additional Duties:

• Lead customer calls and enter aging data into the IS2 system.
• Actively participate in business project initiatives for collections automation.
• Perform other duties as assigned to support Accounts Receivable and Operations teams.