Own end-to-end past-due collections and drive recovery outcomes against internal targets.
Lead and develop a collections team including BPO and offshore partners, setting SLAs and KPIs.
Partner with Product, Engineering, Legal, and vendors to improve systems and reduce bad debt exposure.
Pie Insurance makes commercial insurance affordable for small businesses using technology. They are a diverse team of builders, dreamers, and entrepreneurs driven by core values.
Collaborates in reviewing and evaluating delinquent accounts for collections opportunities while advising customers on payment strategies.
Handles incoming calls professionally, probes to understand customer needs, and executes loss mitigation processes for non-performing accounts.
Develops action plans to maximize recovery, utilizes strong negotiation skills, and maintains knowledge of collections strategies and regulations.
BMO is a leading bank driven by a single purpose: to Boldly Grow the Good in business and life. They provide personal and commercial banking, wealth management, and investment services to more than 12 million customers, and as the 8th largest bank in North America by assets, they foster an inclusive culture where employees are valued and heard.
Manage a portfolio of high-risk escalated accounts, performing in-depth analysis and dispute resolution.
Serve as a subject matter expert, coaching junior team members and resolving systemic billing issues.
Collaborate with cross-functional teams to improve collection processes and portfolio performance.
Avesis provides supplemental ancillary benefit solutions, including vision and dental coverage. They cover over 8.5 million members nationwide and focus on member satisfaction and client retention.
Provide analytical, technical, and problem-solving support for Large Group delinquency processes while managing payment arrangements and mitigating risk.
Develop, automate, and maintain delinquency reports, tracking tools, and variance analyses for complex receivables.
Lead medium-scale projects and collaborate with Legal, Operations, Sales, IT&D, and other areas on system changes and process improvements.
Capital Blue Cross is a health insurer and independent licensee of the Blue Cross Blue Shield Association. Its employees have voted it a Best Place to Work in PA, with a supportive culture focused on community and wellbeing.
Lead and develop a high-performing Account Management team to exceed gross profit targets.
Drive incremental spend by coaching the team to activate paused campaigns and identify opportunities.
Improve processes and cross-functional alignment to support successful campaign launches.
Ibotta changes how advertisers approach mobile marketing with a rewards-based platform. The company is rapidly growing and maintains a collaborative, data-driven culture.
Manage accounts receivable operations for multiple commercial real estate properties, including tenant billing, cash application, account maintenance, and collections support.
Lead, coach, and develop the Accounts Receivable team to ensure accurate, timely, and consistent execution of processes.
Partner with Property Accounting and Property Management teams to resolve complex billing, payment, and account issues.
Stream Realty Partners is a full-service commercial real estate services organization founded in 1996. The company has a team of talented individuals and a culture centered on core values of smart, honest, nice, and passionate.
Manage an active customer portfolio for collections and follow up on past due balances.
Meet or exceed collections metrics, report disputed invoices, and collaborate on resolutions.
Assist cash applications, reconcile discrepancies, and support accounts receivable process improvements.
Quest Software builds enterprise AI solutions in data governance, cybersecurity, and platform modernization. It serves over 45,000 companies globally and fosters an inclusive, innovative culture.
Utilize Microsoft Access and other tools to resolve unapplied cash and payment-on-account transactions.
Accurately post customer payments from lockboxes, EDI, and other channels using the cash application system.
Communicate with branches and internal stakeholders to ensure accurate payment application and account reconciliation.
Ferguson is a leading distributor of plumbing supplies and other products for industrial and residential projects. They have approximately 36,000 associates across 1,700 locations and foster a community of proud associates.
Lead a team of 8–10 Collections & Recoveries Specialists to drive strong performance and results.
Hire, coach, and develop high-performing talent using data and frontline insights.
Ensure compliance with collections laws and own initiatives end to end.
Cherry is a fast-growing FinTech that provides a Buy Now, Pay Later solution for medical practices like dentists and veterinarians. Founded by Stanford entrepreneurs and backed by investors such as Kleiner Perkins, the company is fully remote with a high-performance culture.
Review and analyze delinquent accounts to determine the best course of action for resolution.
Contact clients via phone and email to discuss accounts and negotiate repayment plans.
Document all interactions and agreements and ensure compliance with company policies.
Above Lending is a next-generation financial services company helping everyday Americans break the cycle of high-cost debt and move toward a stronger financial future. They are a rapidly growing company with a culture grounded in compliance and ethics.
Lead and develop a team of Collections Specialists while managing a portion of the Tier 3 AR portfolio.
Serve as escalation point for complex denials and payer disputes, tracking team-level AR aging and denial trends.
Ensure operational consistency through productivity scorecards, standardized follow-up templates, and auditable documentation practices.
Virta Health is on a mission to reverse metabolic disease in one billion people. They have raised over $350 million from top-tier investors and are a remote-first company with office hubs in Denver and San Francisco.
Lead performance improvement initiatives to enhance operational results and client satisfaction.
Analyze performance data and audit reports to identify trends and areas for improvement.
Coach and mentor teams on best practices and operational processes.
This company provides performance management solutions for the automotive and insurance industries. The company culture emphasizes operational excellence, data-driven decision-making, and continuous improvement.
Leads the Compensation Operations team, ensuring accurate and timely monthly compensation for ~1,500 agents and managers.
Drives continuous process improvement and champions AI adoption to modernize compensation processing.
Partners cross-functionally to ensure compensation transactions reconcile and technology systems are stable.
Liberty Mutual is a global insurance company offering a range of insurance products. They employ over 50,000 people and emphasize an inclusive culture with comprehensive benefits.
Lead a specialized RCM SWAT team focused on rapid assessment and stabilization of underperforming functions across billing, collections, and financial counseling.
Manage relationships with third-party vendors, conduct performance reviews, and drive continuous improvement to maximize vendor efficiency and financial returns.
Collaborate with internal teams and vendors to optimize billing and collections workflows, ensuring compliance, reducing denials, and improving cash performance.
The Oncology Institute is advancing oncology by delivering highly specialized, value-based cancer care in the community setting. With over 180 employed and affiliate clinicians and over 100 clinics across five states, TOI is changing oncology for the better.
Support daily operations of customer care across all contact channels, ensuring high-quality service and satisfaction.
Oversee and guide a team of supervisors, monitor performance, provide coaching, and implement best practices.
Analyze KPI dashboards, resolve escalated issues, and partner with cross-functional teams to drive continuous improvement.
Golden Pet Brands creates a world where pets live longer, healthier lives from their first meal. They are a pet food company with multiple brands and have donated over $9 million to date, fostering a culture of ownership and collaboration.
Lead daily operations and align execution with broader business goals.
Manage agent attendance, quality, and performance with coaching and follow-up.
Oversee onboarding, compliance, and monthly invoicing while driving workforce growth.
This role is with a partner company that operates a remote, distributed workforce providing outsourced services. The company is scaling to 100 active agents and values hands-on leadership, accountability, and quality.
Lead the Inside Sales Team to develop strategies that support field sales and grow customer base.
Oversee daily activities, coach team members, and drive achievement of weekly, monthly, and quarterly goals.
Collaborate with Marketing and Sales to execute call campaigns and report performance to senior management.
Natera is a global leader in cell-free DNA testing, dedicated to oncology, women’s health, and organ health. The team consists of highly dedicated professionals from world-class institutions who care deeply for their work and each other.
Research and process daily cash receipts, applying payments to correct customer accounts and policies.
Reconcile remittances to accounts receivable and resolve unapplied cash items.
Provide guidance to team members and support process improvements to enhance efficiency.
Crum & Forster provides specialty and standard commercial lines insurance through admitted and surplus lines companies. With over 2,000 employees across the US, the company has earned recognition as a great place to work, including the 2025 Great Place to Work Award.
Manage customer collections, contact customers for past due balances, and drive timely payment resolution.
Process payments, refunds, reconcile account discrepancies, and maintain accurate records across multiple entities.
Support billing, portal submissions, and cross-functional teams to resolve issues impacting collections.
Follett Software empowers educators with technology to streamline processes and improve student success. They are a company dedicated to education technology, offering a remote-first culture and a comprehensive benefits package.
Ensure escrow area functions are performed promptly and correctly by monitoring reports and vendor activities.
Provide training and mentoring to Escrow Department staff while overseeing special projects and deadlines.
Prepare monthly FHA portfolio comparison reports and maintain data programming for escrow workstations.
LoanCare is a full-service mortgage loan subservicer serving banks, credit unions, and investors. Backed by Fidelity National Financial (Fortune 500), it services over 1.8 million loans and promotes a collaborative culture.