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Responsibilities:
- Support daily operations of customer care across all contact channels, ensuring high-quality service and satisfaction.
- Oversee and guide a team of supervisors, monitor performance, provide coaching, and implement best practices.
- Analyze KPI dashboards, resolve escalated issues, and partner with cross-functional teams to drive continuous improvement.
Requirements:
- 2+ years management experience and 5+ years customer service experience across phone, email, and chat.
- Proficiency in MS Office and Google Workspace, with strong oral and written communication skills.
- Preferred experience with omnichannel support and AI productivity tools.
Benefits:
- Comprehensive healthcare coverage with 100% premium paid for medical, dental, and vision for employee-only plans.
- Annual bonus, 401(k) matching up to 3.5%, and employee stock ownership plan.
- Professional development opportunities, quarterly KPI bonuses, and reimbursements for cell phone and internet.
Golden Pet Brands
Golden Pet Brands creates a world where pets live longer, healthier lives from their first meal. They are a pet food company with multiple brands and have donated over $9 million to date, fostering a culture of ownership and collaboration.