Manage daily support operations across inbound channels including calls, chats, and emails.
Monitor queue performance, optimize workflows, and ensure operational efficiency.
Drive customer satisfaction initiatives and conduct quality reviews.

Requirements:

Experience managing customer support or operations teams in a fast-paced environment.
Strong understanding of service level agreements, customer satisfaction metrics, and quality assurance.
Proven ability to coach, mentor, and develop team members.

Benefits:

Competitive compensation package and remote work opportunity.
Health insurance and employee referral award program.
Career growth and learning & development programs.

Confidential

The company specializes in customer support and client satisfaction management, seeking to enhance service quality. It fosters a collaborative and growth-oriented culture with remote work opportunities and a focus on team development.

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