Supervisor, Client Contact

Key Responsibilities:

• Manage customer service teams handling inquiries via phone, email, and other channels.
• Ensure compliance with SLAs, quality standards, and internal procedures.
• Act as escalation point for complex issues and drive timely resolution.

Qualifications:

• Bachelor's degree or equivalent experience preferred.
• Minimum 3 years in call center or customer service environment.
• Previous supervisory or team leadership experience.

What We Offer:

• Fully remote work with required equipment provided.
• Access to online learning and professional development resources.
• Opportunities for career growth and community-focused projects.