Customer Support Manager

Overview:

• The Customer Support Manager leads day-to-day operations of a high-volume support function.
• The role ensures reliable coverage, responsiveness, and high service levels.
• You will guide supervisors and team leads to build a culture of accountability.

Key Responsibilities:

• Oversee customer communications, team performance, and channel coverage.
• Coach and develop team leads while monitoring metrics and identifying trends.
• Collaborate with Production to resolve order, manufacturability, and job status issues.

Requirements:

• 3-5+ years in customer support with 2+ years in leadership.
• Experience with ticketing systems, CRM, and support technologies.
• Strong communication and organizational skills in a fast-paced environment.

Benefits:

• Annual salary range of $85,000–$105,000.
• Work-from-home opportunity with full-time employment.
• Cross-functional exposure and professional growth.