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Own recovery outcomes:
- Own Pie's bad debt recovery rate and drive collection success against internal targets.
- Set and enforce SLAs across the collection lifecycle and hold team and vendors accountable.
- Prioritize collection effort on a risk basis focusing on large balances.
Lead and grow the collections team:
- Lead, develop, and manage the performance of the collections team including BPO resources.
- Develop SOPs and establish benchmarks and KPIs for productivity.
- Drive process improvement through Agile methodology.
Partner cross-functionally:
- Partner with Product and Engineering to build systems and automations for collections.
- Coordinate with Accounting on bad debt allowance processes and month-end close.
- Partner with Legal on litigation strategy and compliance with debt-collection regulations.
Pie Insurance
Pie Insurance makes commercial insurance affordable for small businesses using technology. They are a diverse team of builders, dreamers, and entrepreneurs driven by core values.