Case Management Manager

Leadership & Team Management:

• Oversee day-to-day operations of multiple remote case management teams, leading through team leads who manage them directly.
• Hire, coach, and develop team leads and managers, building their capabilities as people-managers.
• Establish structure, rituals, and standards to keep distributed teams aligned and high-performing.

Operational Oversight:

• Ensure all pre-litigation cases are managed from claims setup through lien resolution with complete documentation and strict timelines.
• Identify and implement process improvements to enhance speed, accuracy, and consistency at scale.
• Uphold quality standards in documentation, communication, and client interaction.

Client & Partner Coordination:

• Support teams in managing client communication with empathy, clarity, and responsiveness.
• Resolve escalated issues related to treatment, insurance communication, or liens.
• Collaborate with attorneys, paralegals, and external providers to prepare cases for negotiation.

Cross-Functional Partnership:

• Partner with product, engineering, and data teams to build and refine industry-leading tools and systems.