Intake and Case Initiation Supervisor

Key Responsibilities:

• Lead day-to-day intake and case initiation operations, including work assignments, queue monitoring, and data quality reviews.
• Directly supervise, coach, and develop Intake and Case Initiation Coordinators, providing feedback and performance support.
• Develop and implement standard operating procedures, escalation protocols, and quality-control processes.

Qualifications:

• Bachelor’s degree in human services, legal studies, or related field plus 2+ years of relevant experience.
• At least 1 year of experience supervising or coordinating teams, with strong organizational and communication skills.
• Experience in intake, case coordination, program operations, or workflow implementation in a complex environment.

Why Join Us:

• Fully remote opportunity with meaningful responsibility for improving systems that support vulnerable populations.
• Work alongside cross-functional teams spanning legal services, data, technology, and program operations.
• Supportive environment focused on collaboration, accountability, equity, and continuous improvement.