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Responsibilities:
- Respond to client inquiries and conduct intake calls.
- Gather and document information, qualify leads, and schedule consultations.
- Guide clients through onboarding and maintain records in Neos.
Requirements:
- Prior Intake Specialist experience required, Personal Injury preferred.
- Exceptional spoken English and strong telephone presence.
- Must be located in Georgia, US, and work EST hours.
Skills:
- Lead qualification and client conversion.
- Strong organizational and multitasking abilities.
- Collaborative, professional, and empathetic communication.
Work Environment:
- Fully remote role supporting a small legal team.
- High volume of inbound and outbound calls.
- Backup support to team members as needed.
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