Similar Jobs
See allCollections Manager I
Cherry
US
Collections
Data Analysis
Coaching
Operations Supervisor
Jobgether
Canada
Operations Management
Team Leadership
Quality Assurance
Collections Associate
Undisclosed
US
Customer Service
Communication
Negotiation
Collections Agent
Above Lending
US
Communication
Negotiation
Analytical Skills
Collections Agent
Kafene
US
Collections
Customer Service
Computer Proficiency
About the Role:
- Lead and coach a team of Collections agents in a fully remote environment, focusing on skill-building and performance.
- Use real-time call monitoring and data to drive coaching plans and team development.
What You'll Do:
- Supervise ~7 agents, run call reviews, and provide direct feedback to improve negotiation and de-escalation skills.
- Handle escalations and model best practices on tough calls.
- Partner with cross-functional teams on performance trends and hiring.
Who You Are:
- Experienced collections professional with 5+ years in credit or banking.
- Proven ability to personally handle collections calls and negotiate resolutions.
- 3+ years managing a metrics-driven team with live coaching experience.
Compensation & Benefits:
- Annual base salary range: $66,000-$86,000.
- Comprehensive benefits including PTO, 401(k) match, wellness stipend, insurance, and parental leave.
Mission Lane
Mission Lane is a purpose-driven fintech company combining data, technology, and service to help people on the path to financial success. With over four million customers and backed by leading investors, the company fosters a culture of empathy, collaboration, and respect.