Lead a team of 8–10 Collections & Recoveries Specialists to drive strong performance and results.
Hire, coach, and develop high-performing talent using data and frontline insights.
Ensure compliance with collections laws and own initiatives end to end.
Cherry is a fast-growing FinTech that provides a Buy Now, Pay Later solution for medical practices like dentists and veterinarians. Founded by Stanford entrepreneurs and backed by investors such as Kleiner Perkins, the company is fully remote with a high-performance culture.
Lead daily operations and align execution with broader business goals.
Manage agent attendance, quality, and performance with coaching and follow-up.
Oversee onboarding, compliance, and monthly invoicing while driving workforce growth.
This role is with a partner company that operates a remote, distributed workforce providing outsourced services. The company is scaling to 100 active agents and values hands-on leadership, accountability, and quality.
Help members resolve early-stage loan delinquencies with empathy and professionalism.
Use negotiation and account analysis to bring loans back to current status.
Communicate via phone, email, and mail while maintaining accurate records.
This company is a financial services organization specializing in loan management and collections. It operates with a remote-first culture and focuses on collaboration, performance, and professional development.
Review and analyze delinquent accounts to determine the best course of action for resolution.
Contact clients via phone and email to discuss accounts and negotiate repayment plans.
Document all interactions and agreements and ensure compliance with company policies.
Above Lending is a next-generation financial services company helping everyday Americans break the cycle of high-cost debt and move toward a stronger financial future. They are a rapidly growing company with a culture grounded in compliance and ethics.
Demonstrate self-motivation and use advanced probing and negotiation skills to resolve customer delinquency.
Treat customers with respect and sensitivity in difficult situations while ensuring compliance with applicable laws.
Focus on key performance indicators to drive collection efficiency and achieve monthly targets.
Kafene is a fintech company revolutionizing the lease-to-own space with AI and machine learning, helping retailers approve more customers for flexible payment options. The 175-person team spans NYC, Wilmington, and remote talent globally, fostering a culture of collaboration, innovation, and support, recognized by Built In and Forbes.
Lead daily operations of the Collections team, setting priorities and coaching to KPIs.
Manage team development, including performance reviews, coaching, and retention.
Drive financial recovery and profitability through strategic projects and vendor management.
Liberty Mutual is a global insurance company offering a wide range of insurance products and services. With a large workforce, the company emphasizes inclusion, professional development, and employee well-being.
Collaborates in reviewing and evaluating delinquent accounts for collections opportunities while advising customers on payment strategies.
Handles incoming calls professionally, probes to understand customer needs, and executes loss mitigation processes for non-performing accounts.
Develops action plans to maximize recovery, utilizes strong negotiation skills, and maintains knowledge of collections strategies and regulations.
BMO is a leading bank driven by a single purpose: to Boldly Grow the Good in business and life. They provide personal and commercial banking, wealth management, and investment services to more than 12 million customers, and as the 8th largest bank in North America by assets, they foster an inclusive culture where employees are valued and heard.
Lead and develop a team of Collections Specialists while managing a portion of the Tier 3 AR portfolio.
Serve as escalation point for complex denials and payer disputes, tracking team-level AR aging and denial trends.
Ensure operational consistency through productivity scorecards, standardized follow-up templates, and auditable documentation practices.
Virta Health is on a mission to reverse metabolic disease in one billion people. They have raised over $350 million from top-tier investors and are a remote-first company with office hubs in Denver and San Francisco.
Lead collections strategy initiatives from opportunity identification through design, testing, and optimization.
Design multi-channel treatments across email, SMS, dialing, and digital self-service, determining timing and segmentation.
Partner with cross-functional teams including Data Science, Product, Legal, and Compliance to drive initiatives into production.
TrueAccord, a subsidiary of TrueML, transforms debt resolution with machine learning and a human touch. With a world-class leadership team and passionate employees, it helps millions of consumers regain financial health while lowering costs for creditors.
Own end-to-end past-due collections and drive recovery outcomes against internal targets.
Lead and develop a collections team including BPO and offshore partners, setting SLAs and KPIs.
Partner with Product, Engineering, Legal, and vendors to improve systems and reduce bad debt exposure.
Pie Insurance makes commercial insurance affordable for small businesses using technology. They are a diverse team of builders, dreamers, and entrepreneurs driven by core values.
Lead and coach a high-performing team of Account Executives focused on strategic channels and key accounts, driving revenue growth and market share.
Partner with Outside Sales Channel Managers and Strategic Account Managers to align team execution with senior leadership's vision.
Oversee daily team operations including productivity, quality, customer satisfaction, and performance, while tailoring coaching to individual strengths.
SanMar partners with well-known brands and provides industry-leading private label apparel. They foster a people-first culture with a focus on employee well-being and career growth.
Own the analytics and strategy for post-charge-off and pre-charge-off recovery operations.
Build reporting infrastructure, testing frameworks, and cross-functional partnerships.
Drive performance across third-party agencies, dialer strategy, digital communications, and hardship programs.
Upgrade is a fintech company that provides affordable and responsible financial products, having helped over 7.5 million customers access over $42 billion in consumer credit. The company is valued at $7.3B, backed by prominent investors, and has a collaborative culture, earning recognition as a top workplace.
Monitor agent performance in quality, productivity, and attendance to maintain QA scores above 9%.
Provide frequent coaching based on QA feedback, metrics, and ticket observations.
Handle escalations, ensure schedule adherence, and maintain coaching logs.
Clipboard is on a mission to uplift communities through its app-based marketplace that connects healthcare professionals with workplaces. Founded in 2016, the company is a remote-first team of over 1,000 people and has been profitable since 2022.
Manage high volume inbound and outbound calls to address customers with delinquent loan payments.
Negotiate and execute effective payment arrangements to bring overdue accounts current.
Resolve customer concerns and complex issues related to late payments with professionalism and empathy.
Enova International is a leading financial technology company that provides online financial services through its AI and machine learning-powered platform. The company serves non-prime consumers and businesses and is committed to an inclusive culture where employees can thrive.
Manage a portfolio of high-risk escalated accounts, performing in-depth analysis and dispute resolution.
Serve as a subject matter expert, coaching junior team members and resolving systemic billing issues.
Collaborate with cross-functional teams to improve collection processes and portfolio performance.
Avesis provides supplemental ancillary benefit solutions, including vision and dental coverage. They cover over 8.5 million members nationwide and focus on member satisfaction and client retention.
Own the full collections cycle including high-volume invoice follow-up via phone and email.\n- Lead negotiations for payment plans and resolve billing disputes cross-functionally.\n- Maintain meticulous records and provide regular reports on collection status and aging trends.
Panoptyc uses visual AI and manual reviewers to help retailers detect theft in over 20,000 markets across the United States. They are a fully remote, rapidly growing team with a mission to reshape retail security.
Monitor team members' calls, emails, and other contacts to ensure adherence to quality and productivity standards.
Coach and develop agents to improve performance, resolve grievances, and prepare them for future leadership roles.
Coordinate with shift managers, HR, and workforce teams to manage schedules, attendance, and escalations.
Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company has more than 25,000 employees across 5 countries.