Team Leader

Key Responsibilities:

• Ensure team members meet productivity standards and assist shift managers in meeting client service levels.
• Monitor service calls, emails, and other contact methods to observe demeanor, technical accuracy, and policy conformity.
• Recommend corrective actions, assign reports, and conduct weekly meetings to discuss issues and best practices.

Competencies Required:

• Expert communication skills, both written and verbal.
• Computer and digital literacy, including Microsoft Office Suite and data entry.
• Strong coaching, people management, and process improvement abilities.

Work Arrangement:

• Work from home with adherence to security policies and client data protection.
• Maintain a secure home environment and report any system issues immediately.
• Ensure compliance with company and client security procedures.