Service Coordinator
Remote regions
PhilippinesBenefits
3w PTO
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Responsibilities:
- Answer incoming calls during shift hours and coordinate support tickets.
- Ensure coverage and client satisfaction through proper ticket triage.
- Dispatch onsite resources as needed and follow procurement processes.
Qualifications:
- Strong written and verbal communication skills.
- Exceptional interpersonal and rapport-building abilities.
- At least 6 months of customer service experience; MSP experience preferred.
Work Schedule:
- Schedules based on business needs and subject to change.
- Must have a home office with specific computer, internet, and equipment requirements.
Compensation:
- Pay rate starts at $4.00/hr; benefits include PTO, health plans, and training.
Intelligent Technical Solutions
Intelligent Technical Solutions (ITS) provides managed IT services to clients, handling technical support and service coordination. They emphasize a strong cultural fit and core values, with a team oriented around customer service and operational efficiency.