Customer Service Representative (Non-IT, Remote)

Job Summary:

• We are a rapidly expanding healthcare services company in the US, looking for a customer service professional for an international voice process role.
• You will work full-time from home during US day shift (10pm-7am IST) and support scheduling, customer service, and HR functions.

Responsibilities:

• Schedule and coordinate day-to-day activities of healthcare workers.
• Screen and hire caregivers, communicate with field staff, and build strong relationships.
• Manage service delivery platform, answer calls, and prepare staffing reports.

Requirements:

• 3+ years customer service experience with exceptional English communication skills.
• Expert computer skills with documents, sheets, and web applications.
• Self-starter with excellent time management and problem-solving abilities.

Perks and Benefits:

• Permanent work from home in a positive, friendly environment.
• Promising career growth opportunities with industry-leading processes.
• Training, education, and recognition from management.