Collections Support Specialist

Responsibilities:

• Perform call overflow, suspense reporting, and client relations follow-up.
• Handle calls related to delinquency according to government and investor guidelines.
• Assist with daily team meetings and respond to agent questions.

Qualifications:

• High School Diploma or equivalent required.
• 3 years of collections, loss mitigation, or mortgage experience required.
• Knowledge of federal regulations and Fair Debt Collection Protection Act.

Total Rewards:

• Health & welfare coverage including medical, dental, vision, and disability insurance.
• Paid holidays, vacation, and sick leave.
• Matching 401(k) plan, employee stock purchase plan, and tuition reimbursement.