Source Job

US

  • Manage the institutional loan program, including servicing, repayment, collections, and delinquency management.
  • Develop and implement collection strategies, policies, and compliance controls in partnership with Legal and Compliance.
  • Lead cross-functional collaboration and vendor management to optimize portfolio performance and student repayment outcomes.

Compliance Cross-functional Leadership

20 jobs similar to Senior Director, Institutional Loan Servicing

Jobs ranked by similarity.

US 5w PTO

  • Manage the institutional loan purchase process, ensuring team training, resources, and effective review to identify loans exceeding approval criteria.
  • Manage the institutional loan sale process, ensuring first-class partner responses, due diligence, pool creation, metrics, and contract review.
  • Manage the loan partner process, ensuring timely and appropriate documents and due diligence to maintain strong business partner relationships.

Serving members across all 50 states, Connexus Credit Union is a member-focused cooperative that returns profits to members through high yields and competitive rates. As a remote-first employer, it fosters collaboration and high performance to achieve excellence.

$22–$37/hr
US

  • Ensure escrow area functions are performed promptly and correctly by monitoring reports and vendor activities.
  • Provide training and mentoring to Escrow Department staff while overseeing special projects and deadlines.
  • Prepare monthly FHA portfolio comparison reports and maintain data programming for escrow workstations.

LoanCare is a full-service mortgage loan subservicer serving banks, credit unions, and investors. Backed by Fidelity National Financial (Fortune 500), it services over 1.8 million loans and promotes a collaborative culture.

US

  • Oversee academic operations of multiple campuses in assigned region.
  • Recruit, train, and manage Campus Presidents to ensure high employee satisfaction.
  • Collaborate with executive leadership to develop goals and ensure financial performance.

Arizona College of Nursing is a rapidly growing nursing school that transforms lives by preparing students for bachelor's in nursing. It fosters a positive, supportive, and collaborative culture focused on student success and community impact.

$18–$18/hr
US

  • Review and analyze delinquent accounts to determine the best course of action for resolution.
  • Contact clients via phone and email to discuss accounts and negotiate repayment plans.
  • Document all interactions and agreements and ensure compliance with company policies.

Above Lending is a next-generation financial services company helping everyday Americans break the cycle of high-cost debt and move toward a stronger financial future. They are a rapidly growing company with a culture grounded in compliance and ethics.

$52,400–$88,000/yr
US

  • Supervise the Claims Department to ensure compliance with policies, investor guidelines, and regulations while enhancing staff performance through goal setting and coaching.
  • Monitor audit findings, implement procedural improvements, and handle escalations to maintain department success.
  • Provide regular loan status reports, conduct one-on-one meetings with direct reports, and facilitate training for new and existing employees.

LoanCare is a leading national provider of full service mortgage loan subservicing, serving banks, credit unions, and homeowners since 1991. Backed by Fidelity National Financial, a Fortune 500 company, they subservice over 1.8 million loans and offer a culture of integrity, innovation, and collaboration.

$46,700–$78,400/yr
US

  • Oversee and maintain all aspects of the client relationship.
  • Serve as main point-of-contact for client inquiries and concerns.
  • Provide monthly business review for client on trends, SLAs, etc.

LoanCare is a full-service mortgage loan subservicer that delivers excellence to banks, credit unions, and homeowners. Backed by the strength of a Fortune 500 company, it offers a career foundation built on integrity, innovation, and collaboration.

US

  • Supports loan boarding and de-boarding processes within Transfer Services
  • Responds to Client Relations tickets and makes data corrections as needed
  • Orders, mails, and reviews RESPA or Transfer related letters for loan boarding and offboarding

LoanCare is a leading full-service mortgage loan subservicer, helping customers with home purchase transactions. Backed by Fidelity National Financial, a Fortune 500 company, they offer a culture built on integrity, innovation, and collaboration.

$20–$34/hr
US

  • Oversee and execute foreclosure processes in compliance with federal standards.
  • Manage and mentor foreclosure specialists, ensuring timely and accurate processing.
  • Provide backup coverage and support for team activities and special projects.

LoanCare is a full-service mortgage loan subservicer that delivers excellence to banks, credit unions, and independent mortgage companies. Backed by Fidelity National Financial, a Fortune 500 company, they subservice over 1.8 million loans nationwide, with a seasoned team of senior managers averaging nearly 30 years of experience.

US

  • Serve as the primary relationship manager for a portfolio of servicing clients and strategic partners.
  • Oversee servicing operations, transfer initiatives, and operational excellence across assigned portfolios.
  • Monitor portfolio performance metrics and coordinate with internal teams to drive client experience.

Zippy is a fintech company that provides home loans and insurance exclusively for manufactured home buyers, offering a seamless digital experience. The remote-first team is spread across multiple states, backed by institutional investors, and committed to finance happiness through homeownership.

$120,000–$150,000/yr
US Unlimited PTO

  • Lead a team of 8–10 Collections & Recoveries Specialists to drive strong performance and results.
  • Hire, coach, and develop high-performing talent using data and frontline insights.
  • Ensure compliance with collections laws and own initiatives end to end.

Cherry is a fast-growing FinTech that provides a Buy Now, Pay Later solution for medical practices like dentists and veterinarians. Founded by Stanford entrepreneurs and backed by investors such as Kleiner Perkins, the company is fully remote with a high-performance culture.

$45,500–$84,500/yr
Global

  • Collaborates in reviewing and evaluating delinquent accounts for collections opportunities while advising customers on payment strategies.
  • Handles incoming calls professionally, probes to understand customer needs, and executes loss mitigation processes for non-performing accounts.
  • Develops action plans to maximize recovery, utilizes strong negotiation skills, and maintains knowledge of collections strategies and regulations.

BMO is a leading bank driven by a single purpose: to Boldly Grow the Good in business and life. They provide personal and commercial banking, wealth management, and investment services to more than 12 million customers, and as the 8th largest bank in North America by assets, they foster an inclusive culture where employees are valued and heard.

$19–$29/hr
US

  • Monitor and resolve litigated matters and title curative actions for delinquent loans, assigning monetary risk to the company.
  • Assist counsel in developing legal strategies compliant with laws and investor guidelines, and report to senior management.
  • Attend hearings and trials on behalf of the company, with travel potentially exceeding 50%.

LoanCare is a leading full-service mortgage loan subservicer delivering excellence to banks, credit unions, and investors. Backed by the Fortune 500 company Fidelity National Financial, it offers a career foundation built on integrity, innovation, and collaboration.

Director

Jobgether
$120,000–$150,000/yr
US

  • Lead multiple professional teams in fiduciary administration services, ensuring high-quality service and operational excellence.
  • Manage team performance, develop future leaders, and drive progress toward organizational goals through strategic planning.
  • Oversee regulatory compliance, process improvement, and client retention initiatives while staying informed on industry trends.

Jobgether uses AI-powered matching to connect candidates with hiring companies. It is a platform that processes applications and shares top candidates with employers, operating remotely.

$83,000–$157,000/yr
US 4w PTO

  • Lead daily operations of the Collections team, setting priorities and coaching to KPIs.
  • Manage team development, including performance reviews, coaching, and retention.
  • Drive financial recovery and profitability through strategic projects and vendor management.

Liberty Mutual is a global insurance company offering a wide range of insurance products and services. With a large workforce, the company emphasizes inclusion, professional development, and employee well-being.

$58,700–$98,600/yr
US

  • Manage and maintain all aspects of client and agency relationships, ensuring satisfaction and timely issue resolution.
  • Serve as main point of contact for client inquiries and provide monthly business reviews on trends and SLAs.
  • Utilize internal and external resources to stay current on industry changes and recommend process improvements.

LoanCare is a leading full-service mortgage loan subservicer serving banks, credit unions, and investors. Backed by Fidelity National Financial, a Fortune 500 company, we offer a culture built on integrity, innovation, and collaboration.

US

  • Prepare, review, and organize legal documents for residential mortgage loan settlements, ensuring compliance with investor guidelines.
  • Establish and maintain relationships with customers, attorneys, and title companies to guide documentation collection.
  • Lead, train, and mentor junior staff, resolve issues, and assist in process improvements.

Fulton Bank is a financial institution providing banking services. We foster a culture of continuous learning, work-life integration, and inclusion.

US

  • Leads and develops a team of up to 10 Corporate Account Operations professionals.
  • Directly manages account operations for a select portfolio of high-value corporate accounts.
  • Establishes and monitors team processes, service standards, and performance measures to improve scalability and efficiency.

The American Cancer Society works to end cancer as we know it, for everyone. We are a culture comprised of diverse backgrounds and experience, with employees and 1.3 million volunteers.

US

  • Guide borrowers through the lending process by evaluating loan needs and recommending appropriate solutions.
  • Analyze complex financial data to identify risks and ensure regulatory compliance.
  • Collaborate with cross-functional teams to resolve issues and maintain loan pipeline progress.

Sekisui House U.S. is a global leader in homebuilding, building brands like SHAWOOD, Richmond American, and Woodside. With a 60+ year history and over 2.6 million homes built, we promote a culture of professionalism, teamwork, health & wellness, and work-life balance.

US 4w maternity 4w paternity

  • Develop and implement recruitment strategies and enrollment plans to achieve institutional goals.
  • Oversee daily admissions operations, including application processing and team management.
  • Foster partnerships with schools and community organizations to build student pipelines.

Concorde Career Colleges is a higher education institution offering career-oriented programs to students. The organization is committed to diversity and student success, with a team-focused culture.

$100,000–$120,000/yr
US Unlimited PTO

  • Own the analytics and strategy for post-charge-off and pre-charge-off recovery operations.
  • Build reporting infrastructure, testing frameworks, and cross-functional partnerships.
  • Drive performance across third-party agencies, dialer strategy, digital communications, and hardship programs.

Upgrade is a fintech company that provides affordable and responsible financial products, having helped over 7.5 million customers access over $42 billion in consumer credit. The company is valued at $7.3B, backed by prominent investors, and has a collaborative culture, earning recognition as a top workplace.