Client Relations Account Executive III

Responsibilities:

• Manage and maintain all aspects of client and agency relationships, ensuring satisfaction and timely issue resolution.
• Serve as main point of contact for client inquiries and provide monthly business reviews on trends and SLAs.
• Utilize internal and external resources to stay current on industry changes and recommend process improvements.

Qualifications:

• High school diploma and 5+ years of mortgage servicing or banking experience.
• Strong knowledge of GSE, HUD, VA, GNMA guides and LPS/MSP systems.
• Excellent negotiation, mediation, and communication skills with ability to manage multiple priorities.

Benefits:

• Health and welfare coverage including medical, dental, vision, and life insurance.
• Time off with paid holidays, vacation, and sick leave.
• Retirement and investment options with 401(k) matching and employee stock purchase plan.