Customer Care Specialist
Benefits
Unlimited PTO
12w maternity
12w paternity
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The Role:
- The Customer Care Specialist is the primary point of contact for customers after loan approval, handling transactions and inquiries.
- This role ensures a great mortgage experience and keeps customers returning.
Responsibilities:
- Resolve incoming customer inquiries and requests related to mortgage loans.
- Reach out to borrowers to resolve payment issues and document interactions.
- Process payoff and verification of mortgage and collaborate with other teams.
Qualifications:
- Bachelor's Degree required; ability to work in a team and own issues through resolution.
- Proficiency in Excel, Microsoft Office, and knowledge of TCPA, FDCPA, and CFPB guidelines preferred.
- Experience with Salesforce or related platform is a plus.
Benefits and Perks:
- Comprehensive medical, dental, and vision insurance with free employee coverage.
- Flexible time off with no strict limits, plus paid parental leave and disability insurance.
- 401(k) with company match, remote work stipend, and HSA contributions.
Kiavi
Kiavi is one of the nation’s largest private lenders to residential real estate investors, using data and technology to provide faster access to capital. With over 500 employees, Kiavi has earned multiple awards including Forbes Fintech 50 and Fast Company’s Most Innovative Companies.