Deliver top-tier customer service for clients across all Ncontracts Lending Compliance software products, ensuring timely and accurate resolution of inquiries.
Thoroughly document all client interactions in the Help Desk tracking system (Salesforce); escalate complex or sensitive issues as appropriate.
Maintain a working knowledge of Ncontracts product usage within designated operating systems, networks, hardware, databases, and peripherals.
Ncontracts leads the industry in integrated risk management and compliance solutions, serving over 5,000 financial institutions nationwide. As a seven-time Inc. 5000 Fastest Growing Companies honoree, the company offers a thriving work environment focused on career growth and life-work balance.
Manage, coach, and develop department operations and staff to maximize homeowner outcomes.
Ensure consumer complaint responses comply with state/federal regulations and CFPB requirements.
Oversee investor reporting, budgeting, vendor management, and policy development for mortgage resolution.
LoanCare is a full-service mortgage loan subservicer serving banks, credit unions, and investors. Backed by Fidelity National Financial, a Fortune 500 company, it offers a career foundation built on integrity, innovation, and collaboration.
Manage and maintain all aspects of client and agency relationships, ensuring satisfaction and timely issue resolution.
Serve as main point of contact for client inquiries and provide monthly business reviews on trends and SLAs.
Utilize internal and external resources to stay current on industry changes and recommend process improvements.
LoanCare is a leading full-service mortgage loan subservicer serving banks, credit unions, and investors. Backed by Fidelity National Financial, a Fortune 500 company, we offer a culture built on integrity, innovation, and collaboration.
Provide administrative and operational support to mortgage loan originators throughout the loan process.
Coordinate with processors, title companies, real estate agents, and customers to ensure deadlines are met.
Maintain organized loan files and verify completeness before forwarding to the processing team.
Our partner is a mortgage lending and financial services company. They offer a remote work environment with a collaborative culture and emphasize flexibility and growth.
Customer-centric inbound and outbound communication that meets company quality standards
Investigation and verification of credit, employment, and financial information supporting mortgage underwriting
Management of incoming and pending supplement requests with attention to detail and turnaround time
Altisource drives innovation that powers the mortgage and real estate lifecycle. They foster an inclusive culture celebrating diverse voices and are committed to fair hiring.
Prepare mortgage insurance claims on assigned agency or investor-acquired properties.
Complete reconciliation of all advances to be included in the claim.
Validate all necessary supporting documents needed for the claim.
LoanCare is a leading full-service mortgage loan subservicer serving banks and credit unions. Backed by Fortune 500 company Fidelity National Financial, they subservice over 1.8 million loans and have a seasoned team.
Ensure escrow area functions are performed promptly and correctly by monitoring reports and vendor activities.
Provide training and mentoring to Escrow Department staff while overseeing special projects and deadlines.
Prepare monthly FHA portfolio comparison reports and maintain data programming for escrow workstations.
LoanCare is a full-service mortgage loan subservicer serving banks, credit unions, and investors. Backed by Fidelity National Financial (Fortune 500), it services over 1.8 million loans and promotes a collaborative culture.
Manage mortgage loan applications by reviewing documentation, verifying information, and ensuring compliance with product, underwriting, and investor requirements.
Maintain clear and timely communication with borrowers, loan officers, and stakeholders throughout the loan process.
Collect, analyze, and validate required documentation, including credit reports, income documents, and appraisals to ensure accuracy and identify issues.
Our partner is a financial services company specializing in mortgage lending and processing. They operate a remote team and focus on accuracy, compliance, and customer experience.
Verifies, compiles, and inputs application information for mortgage loans.
Recommends loan denials or restructures based on standards.
Submits loan files for underwriting approval and communicates with borrowers.
PRMG is a mortgage company that processes residential loans. They cultivate a family-like work environment with a casual, professional, team-oriented culture and value work-life balance.
Proactively build and manage a borrower book of business, acting as the champion for all customer needs.
Advise borrowers throughout the origination process, including pricing, valuation, and project scope-of-work.
Drive repeat business by building strong, long-lasting customer relationships and delivering timely solutions.
Kiavi is a private lender to residential real estate investors, leveraging data and technology to provide faster, simpler capital access. With over 500 employees and numerous industry awards, the company fosters a culture of innovation, collaboration, and customer focus.
Review and process residential mortgage documentation to ensure compliance and accuracy.
Collaborate with internal departments to resolve issues and manage fluctuating workloads.
Identify opportunities for process improvements and contribute to operational efficiencies.
Our partner is a financial services company that manages residential mortgage transactions. They offer a remote, inclusive work environment with comprehensive benefits and career development opportunities.
Conduct regulatory compliance reviews of loan origination and servicing documentation.
Perform data trending analysis to identify systemic risks and prepare management reports.
Collaborate with cross-functional teams to strengthen internal controls and support regulatory readiness.
Zippy is a fintech company that specializes in home loans and insurance for manufactured home buyers. It is a remote-first team backed by institutional investors, offering competitive pay and excellent benefits.
Resolve inbound customer calls, identify solutions, and execute or escalate as necessary.
Manage inbound and outbound calls to meet or exceed call center metrics while providing excellent customer service.
Advocate for customers by identifying trends and systemic issues and escalating internally.
Array is a financial innovation platform that helps digital brands, financial institutions, and fintechs get consumer products to market faster. As a remote-first company, they offer opportunities for high performing individuals to have deep impact in the fast growing fintech space.
Receive, open, sort, and scan incoming mail and checks, exporting data as required.
Review and respond to customer email inquiries about Unclaimed Property.
Perform data entry and document processing to ensure compliance and accurate transactions.
LoanCare is a leading national provider of full-service mortgage subservicing, serving banks and homeowners since 1991. Backed by Fidelity National Financial, it subservices over 1.8 million loans and fosters a culture of integrity and collaboration.
Manage daily settlement pipeline and exception reporting for payment setup and clearing process.
Communicate with creditors and agencies to clear payment exceptions and uncleared payments.
Support acquisition of required documentation for payment remittance and maintain deposit account balances.
Beyond Finance helps Americans escape debt and achieve financial stability through personalized financial solutions. They have helped over 1 million clients and foster a collaborative, forward-thinking culture.
Act as first point of contact for prospective homebuyers, managing online and phone inquiries to qualify leads and schedule appointments.
Collaborate with marketing, sales, and operations teams to enhance customer experience and drive qualified traffic to communities.
Maintain accurate records in CRM and provide support for digital marketing initiatives and sales team efforts.
Sekisui House U.S. builds homes under brands like SHAWOOD and Richmond American, leveraging over 60 years of global experience. With 2.6 million homes built, they foster a culture of teamwork, health, and work-life balance.
Manage incoming customer calls to guide them through the loan application process.
Proactively follow up with customers to encourage completion of loan applications.
Ensure high customer satisfaction by explaining product features and benefits.
Enova is a financial technology company that provides online financial services through its AI and machine learning platform. It is a large organization with a values-driven culture focusing on inclusion and employee growth.
Serve as the primary point of contact for client inquiries via phone, email, or chat, ensuring professional and efficient service.
Perform administrative tasks, maintain client records in agency management systems, and contribute to process improvements.
Handle inbound calls for sales and post-sales service, follow up on warm leads, and provide support to internal teams.
Trucordia is an insurance brokerage built on successful businesses across the U.S., offering exceptional experiences for clients and employees. With over 5,000 team members across 200 offices, they are a fast-growing company that values collaboration, leadership, and celebrating both individual and collective achievements.
Coordinate end-to-end project execution to ensure timely delivery of milestones and outcomes.
Lead client discovery phase, including requirements gathering, stakeholder alignment, and solution design.
Develop and maintain detailed project plans, timelines, and key milestones.
LoanCare is a leading full-service mortgage loan subservicer, serving banks, credit unions, and homeowners. Backed by Fidelity National Financial, a Fortune 500 company, we subservice over 1.8 million loans and foster a culture of integrity, innovation, and collaboration.