Deliver top-tier customer service for clients across all Ncontracts Lending Compliance software products, ensuring timely and accurate resolution of inquiries.
Thoroughly document all client interactions in the Help Desk tracking system (Salesforce); escalate complex or sensitive issues as appropriate.
Maintain knowledge of mortgage compliance and regulatory environments including HMDA, CRA, Fair Lending, and Reg. C.

Qualifications:

3+ years of experience in software support or a banking/financial institution environment.
High proficiency in software troubleshooting and system usage.
Excellent written and verbal communication skills.

Compensation and Benefits:

Responsible PTO plan and 11 paid holidays.
Medical, Dental, and Vision insurance, plus 401(k) with company match.
Additional perks: Mental health benefits, Pet Insurance, Aflac, and Volunteer Time Off.

Ncontracts

Ncontracts leads the industry in integrated risk management and compliance solutions, serving over 5,000 financial institutions nationwide. As a seven-time Inc. 5000 Fastest Growing Companies honoree, the company offers a thriving work environment focused on career growth and life-work balance.

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