Review and analyze written borrower complaints from regulatory agencies and escalation channels.
Conduct proactive outreach with de-escalation techniques to restore customer confidence.
Maintain accurate documentation and ensure compliance with regulatory requirements and company standards.
LoanCare is a leading national provider of full-service mortgage subservicing, serving banks, credit unions, and investors. Backed by Fortune 500 Fidelity National Financial, they subservice over 1.8 million loans and foster a culture of integrity, innovation, and collaboration.
Provide departmental leadership and manage the Client Relations staff to ensure client satisfaction.
Oversee client accounts, monitor training, and serve as point of contact for escalated issues.
Track trends, conduct performance reviews, and maintain departmental policies and procedures.
LoanCare is a leading national provider of full-service mortgage subservicing, serving banks, credit unions, and investors. Backed by Fortune 500 company Fidelity National Financial, they subservice over 1.8 million loans and foster a culture of integrity, innovation, and collaboration.
Deliver top-tier customer service for clients across all Ncontracts Lending Compliance software products, ensuring timely and accurate resolution of inquiries.
Thoroughly document all client interactions in the Help Desk tracking system (Salesforce); escalate complex or sensitive issues as appropriate.
Maintain a working knowledge of Ncontracts product usage within designated operating systems, networks, hardware, databases, and peripherals.
Ncontracts leads the industry in integrated risk management and compliance solutions, serving over 5,000 financial institutions nationwide. As a seven-time Inc. 5000 Fastest Growing Companies honoree, the company offers a thriving work environment focused on career growth and life-work balance.
Manage mortgage loan applications by reviewing documentation, verifying information, and ensuring compliance with product, underwriting, and investor requirements.
Maintain clear and timely communication with borrowers, loan officers, and stakeholders throughout the loan process.
Collect, analyze, and validate required documentation, including credit reports, income documents, and appraisals to ensure accuracy and identify issues.
Our partner is a financial services company specializing in mortgage lending and processing. They operate a remote team and focus on accuracy, compliance, and customer experience.
Prepare and submit mortgage insurance claims according to regulatory requirements.
Conduct audits, resolve escalations, and collaborate with cross-functional teams.
Assist in training and process improvements to ensure data integrity.
The partner company specializes in mortgage servicing operations. It is an organization that values accuracy, quality, and efficiency in claims-related processes.
Prepare and submit mortgage insurance and agency claims in accordance with applicable guidelines.
Conduct monthly audits and review exception reports to ensure data integrity and identify trends.
Support resolution of escalated issues, maintain process documentation, and assist training efforts.
Jobgether uses AI-powered matching to connect candidates with hiring companies. They process applications based on legitimate interest and offer remote work flexibility.
Process complex residential mortgage loans, including conventional, non-conforming, government, and housing agency types, ensuring adherence to investor guidelines.
Analyze loan documentation, evaluate debt-to-income ratios, and coordinate timely submission to underwriting and closing.
Serve as liaison between Loan Officers, customers, and Underwriters, resolve inquiries, and issue commitment letters.
Fulton Bank is a financial institution offering banking and mortgage services. The company fosters a culture of continuous learning, work-life integration, and inclusion, with a focus on making a positive community impact.
Oversee contracted operations to ensure client needs are met while managing a team.
Lead employee lifecycle including hiring, training, and performance management.
Manage financials including P&L, invoicing, and budget.
RRD provides marketing, packaging, print, and business services to the world’s most respected brands. It is a global organization that delivers sustainable solutions with a focus on reducing complexity and driving audience connections.
Coordinate end-to-end project execution to ensure timely delivery of milestones and outcomes.
Lead client discovery phase, including requirements gathering, stakeholder alignment, and solution design.
Develop and maintain detailed project plans, timelines, and key milestones.
LoanCare is a leading full-service mortgage loan subservicer, serving banks, credit unions, and homeowners. Backed by Fidelity National Financial, a Fortune 500 company, we subservice over 1.8 million loans and foster a culture of integrity, innovation, and collaboration.
Conduct regulatory compliance reviews of loan origination and servicing documentation.
Perform data trending analysis to identify systemic risks and prepare management reports.
Collaborate with cross-functional teams to strengthen internal controls and support regulatory readiness.
Zippy is a fintech company that specializes in home loans and insurance for manufactured home buyers. It is a remote-first team backed by institutional investors, offering competitive pay and excellent benefits.
Manage a portfolio of mobile home mortgage loans across all stages of delinquency.
Perform borrower outreach, analyze financial situations, and negotiate repayment plans.
Ensure compliance with GSE, FHA, VA, and investor guidelines while meeting performance metrics.
Cascade Financial Services is a trusted lender in Attainable Housing, providing mortgage loan solutions for the manufactured housing marketplace. They have a positive, family-like culture focused on work/life balance and growth.
Deliver an exceptional borrower and retailer experience through timely, transparent communication and document management.
Analyze complex credit files, ensure compliance with portfolio guidelines, and prepare loan files for underwriting.
Collaborate with underwriters, loan officers, and closing departments to streamline the loan process from intake to funding.
Cascade Financial Services is a trusted lender in Attainable Housing, offering mortgage loan solutions tailored to the manufactured housing marketplace. The company fosters a team-oriented culture with a focus on work/life balance, integrity, and excellence.
Lead and mentor a team of Customer Care Advisors, providing expert guidance on complex inquiries.
Resolve escalated customer and agent issues while driving performance through coaching and process improvements.
Analyze team performance, conduct quality reviews, and lead department projects to enhance efficiency.
Bestow is a vertical technology platform modernizing life insurance distribution for carriers through AI and automation. Backed by investors like Goldman Sachs and NEA, the company serves major insurers with a team that emphasizes precision, purpose, and heart.
Customer-centric inbound and outbound communication that meets company quality standards
Investigation and verification of credit, employment, and financial information supporting mortgage underwriting
Management of incoming and pending supplement requests with attention to detail and turnaround time
Altisource drives innovation that powers the mortgage and real estate lifecycle. They foster an inclusive culture celebrating diverse voices and are committed to fair hiring.
Gather required documentation and submit loan files for processing/underwriting.
Manage pipeline of 50-60 loan closings per month.
Provide excellent customer service and assist team members with borrower requests.
Knock redefines home buying and selling with its Bridge Loan product, allowing homebuyers to 'buy before they sell'. Founded in 2015, the company has grown to a trusted partner with a network of 60,000+ loan officers and agents, and has been honored as one of Inc.'s Best Workplaces six times.
Manage mortgage trade lifecycle from confirmation to settlement, including TBA and specified pool trades.
Coordinate settlement operations, GNMA pooling, and bulk bidding with investors and broker-dealers.
Collaborate cross-functionally with Capital Markets, Operations, and Accounting to ensure efficient loan delivery.
eLEND is a mortgage solutions company that maximizes loan value through secondary market execution. They offer a collaborative, high-performing remote team environment with growth opportunities.
Review platinum files to ensure accurate rates, validate approvals, and resolve product-specific requirements before closing.
Serve as a key liaison between Capital Markets, Sales, Credit Risk, and Operations to identify and resolve issues impacting scheduling and compliance.
Assist with lock desk functions including lock requests, extensions, and modifications, and coordinate with Capital Markets on pricing exceptions.
Longbridge is a leading provider of home equity solutions for seniors, helping older homeowners access their home equity. They have been named a Great Place to Work® three years in a row and have an 'Excellent' rating on Trustpilot with over a thousand customer testimonials.
Supervise daily operations of a regional portfolio to achieve financial and operational goals.
Oversee hiring, training, counseling, and performance reviews of property staff.
Review and audit administrative, accounting, and maintenance areas to ensure compliance with policies.
Highmark Residential is a property management company that focuses on empowering employees and fostering a challenging, fulfilling, and financially rewarding workplace. While company size is not specified, the culture emphasizes continuous professional development, career progression, and regular bonus opportunities.
Lead quality assurance and monthly audits within the Underwriting department, mentoring the team and identifying process gaps.
Manage loss mitigation pipeline, review foreclosure sale date reports, and ensure all files with sale dates are addressed.
Handle escalated calls, written correspondence, and new hire training to uphold investor and client guidelines.
LoanCare is a leading national provider of full-service mortgage loan subservicing, supporting banks, credit unions, and homeowners. Backed by Fortune 500 company Fidelity National Financial, they subservice over 1.8 million loans and foster a culture of integrity, innovation, and collaboration.
Responds to incoming inquiries via phone, email, and web portal, providing accurate and timely customer service.
Works as part of a team to support service delivery and maintain strong customer relationships.
Adheres to regulations and procedures to ensure privacy and safety of employee and patient information.
Sutter Health is a healthcare organization providing medical services and support to patients and communities. They are a large employer with a focus on collaborative culture and employee empowerment.