Review and analyze written borrower complaints from regulatory agencies and escalation channels.
Conduct proactive outreach with de-escalation techniques to restore customer confidence.
Maintain accurate documentation and ensure compliance with regulatory requirements and company standards.
LoanCare is a leading national provider of full-service mortgage subservicing, serving banks, credit unions, and investors. Backed by Fortune 500 Fidelity National Financial, they subservice over 1.8 million loans and foster a culture of integrity, innovation, and collaboration.
Deliver an exceptional borrower and retailer experience through timely, transparent communication and document management.
Analyze complex credit files, ensure compliance with portfolio guidelines, and prepare loan files for underwriting.
Collaborate with underwriters, loan officers, and closing departments to streamline the loan process from intake to funding.
Cascade Financial Services is a trusted lender in Attainable Housing, offering mortgage loan solutions tailored to the manufactured housing marketplace. The company fosters a team-oriented culture with a focus on work/life balance, integrity, and excellence.
Oversee daily collections operations for delinquent accounts including loans and lines of credit.
Lead and develop a high-performing collections team through coaching, performance management, and training.
Ensure regulatory compliance with FDCPA, CFPB, and state requirements while monitoring portfolio trends and improving recovery outcomes.
This partner company is a financial services organization focused on responsible lending and member financial wellness. They operate a fast-paced, performance-driven remote environment with a collaborative culture.
Manage high volume inbound and outbound calls to address delinquent loan payments.
Negotiate payment arrangements and resolve customer concerns with professionalism and empathy.
Accurately record interactions and maintain database records.
Enova International is a leading financial technology company providing online financial services through its AI-powered Colossus platform. It serves non-prime consumers and businesses, fostering an inclusive culture where employees can thrive.
Manage team of employees responsible for collections, client invoicing, and HUB operations.
Ensure quality and productivity goals are met while maintaining audit quality.
Develop and maintain client relationships and identify process improvements.
ServiceLink is a mortgage services company that helps clients in the lending industry achieve strategic goals through technology and services. The company is committed to equal opportunity and offers ongoing training and support for employee advancement.
Lead and develop processing teams, owning quality, speed, and consistency of loan movement through the department.
Create and maintain policies, procedures, and best practices while guiding teams across chattel and land home portfolio products.
Collaborate with underwriting, closing, and origination to streamline processes and achieve daily and monthly goals.
Cascade Financial Services is a trusted lender in attainable housing, specializing in mortgage solutions for the manufactured housing marketplace. Since 1999, the company has grown with a culture focused on teamwork, integrity, excellence, and service, offering a positive work environment.
Handle inbound and outbound calls to resolve past-due accounts with empathy and professionalism.
Negotiate payment arrangements and document all account activity accurately.
Maintain compliance with FDCPA and other regulations while meeting performance metrics.
We are a professional accounts receivable management company committed to treating consumers with respect while delivering strong results. We are a team-oriented, fast-paced call center with ongoing support and growth opportunities.
Monitor customer accounts and contact clients to collect outstanding payments, ensuring timely resolution of overdue invoices.
Investigate historical data and collaborate with billing teams to resolve billing and payment inquiries.
Maintain accurate records of account status, analyze aging reports, and report weekly on collection activity and accounts receivable.
Mitratech is a technology company that builds world-class products to simplify operations in Legal, Risk, Compliance, and HR functions. With over 35 years of experience, they serve 20,000+ clients globally, including 30% of the Fortune 500, and foster a diverse, inclusive culture centered on learning and fun.
Ensure the foreclosure referral checklist is completed accurately and documents are properly signed, with system notes updated.
Review daily delinquency reports to qualify loans for foreclosure and assign attorneys via the referral matrix.
Partner with departments to process Loss Mitigation loans timely and communicate professionally with attorneys and homeowners.
LoanCare is a leading national provider of full-service mortgage loan subservicing, serving banks, credit unions, and homeowners. Backed by Fidelity National Financial (NYSE: FNF), a Fortune 500 company, it subservices over 1.8 million loans and offers a culture of integrity, innovation, and collaboration.
Engage and retain clients at risk of canceling their enrollment through inbound and outbound calls, email, and digital channels.
Build rapport and apply persuasive rebuttal and problem-solving strategies to help clients stay in program.
Document client discussions using Salesforce and meet performance criteria set by management.
National Debt Relief is a debt settlement organization that helps consumers overcome overwhelming debt. They have helped over 450,000 people settle over $10 billion of debt and are recognized as a certified Great Place to Work with a team-oriented culture.
Prepare claim filings for all agencies on acquired or sold properties.
Complete monthly process control audits and provide results to management.
Resolve escalations from team members and assist with training for incoming and existing employees.
LoanCare is a national provider of full-service mortgage loan subservicing, serving banks, credit unions, and other mortgage industry partners. Backed by Fortune 500 company Fidelity National Financial, it subservices over 1.8 million loans and fosters a culture built on integrity, innovation, and collaboration.
Handle delinquent account collection calls, emails, and text messages assigned by management.
Service inbound customer calls related to collections and redemptions and maintain clear notes.
Prepare accounts for repossession and legal actions while enforcing compliance with policies.
Lendbuzz develops innovative technologies that provide underserved and overlooked borrowers with better access to credit. They value diversity, compassion, simplicity, honesty, and transparency, and are building a culture around these beliefs.
Monitor delinquent homeowner accounts and AR aging reports, process payments, and maintain accurate owner ledgers in AppFolio.
Communicate professionally with homeowners to resolve billing disputes, coordinate payment arrangements, and send collection notices.
Reconcile homeowner payments, generate collections reports, and assist with month-end AR reconciliation.
We connect U.S.-based HOA and property management companies with highly skilled virtual professionals who support financial operations, resident services, and community management. As a growing company, we foster a supportive and collaborative remote work environment focused on delivering accurate and reliable support.
Gather required documentation and submit loan files for processing/underwriting.
Manage pipeline of 50-60 loan closings per month.
Provide excellent customer service and assist team members with borrower requests.
Knock redefines home buying and selling with its Bridge Loan product, allowing homebuyers to 'buy before they sell'. Founded in 2015, the company has grown to a trusted partner with a network of 60,000+ loan officers and agents, and has been honored as one of Inc.'s Best Workplaces six times.
Handle maintenance, collection, and liquidation activities for assigned accounts.
Review customer contracts, payment history, and communicate account statuses.
Analyze accounts to recommend appropriate solutions and maintain accurate records.
Sutherland works with global iconic brands, providing digital transformation through AI, automation, and cloud engineering. The company has created 363 unique inventions and operates with a culture of innovation and agile execution.
Increase collection of outstanding payments within the personal finance department as an individual contributor.
Identify accounts with overdue payments and find solutions to bring loans to current status.
Maintain daily, weekly, and monthly collection and metric goals through outbound and inbound calls.
GoodLeap is a technology company delivering financing and software for sustainable solutions like solar panels and energy-efficient home upgrades. With over $27 billion in financing since 2018 and supporting over 1 million homeowners, they employ thousands and foster a collaborative culture.
Manage overdue accounts and support customers through payment resolution and account reconciliation.
Conduct inbound and outbound calls to negotiate payment solutions and resolve outstanding debts.
Maintain collection goals and performance metrics while accurately documenting account activities.
The company operates in the financial services sector, focusing on account resolution and payment solutions. It fosters a performance-driven, collaborative culture with remote work flexibility.
Prepare and submit mortgage insurance and agency claims in accordance with applicable guidelines.
Conduct monthly audits and review exception reports to ensure data integrity and identify trends.
Support resolution of escalated issues, maintain process documentation, and assist training efforts.
Jobgether uses AI-powered matching to connect candidates with hiring companies. They process applications based on legitimate interest and offer remote work flexibility.
Process complex residential mortgage loans, including conventional, non-conforming, government, and housing agency types, ensuring adherence to investor guidelines.
Analyze loan documentation, evaluate debt-to-income ratios, and coordinate timely submission to underwriting and closing.
Serve as liaison between Loan Officers, customers, and Underwriters, resolve inquiries, and issue commitment letters.
Fulton Bank is a financial institution offering banking and mortgage services. The company fosters a culture of continuous learning, work-life integration, and inclusion, with a focus on making a positive community impact.