Lead, coach, and develop a global team of collections specialists, fostering a high-performance culture.
Manage collection efforts, escalations, and complex account resolutions to improve cash flow.
Partner cross-functionally to identify trends, remove barriers, and drive process improvements.
Raptor provides SaaS and mobile technology for school safety, serving 60,000 schools across 55 countries. The company fosters a culture of innovation, collaboration, and mentorship with a remote-first philosophy.
Lead and manage a team of late-stage collections team members focused on minimal skip-tracing.
Handle escalated customer loan issues and provide guidance on resolution of escalated matters.
Provide training to new hire staff ensuring appropriate knowledge of systems and adherence to company procedures and policies.
Lendbuzz believes financial opportunity should be more personalized and fair, developing innovative technologies for underserved borrowers. They are a diverse company with a culture valuing independent and critical thinking.
Performing portfolio collections outreach, exceeding goals, and meeting KPIs.
Researching and reconciling misapplied cash and documenting efforts in Netsuite.
Reviewing customer financial position and engaging in policy updates.
Basis is a company that empowers agencies and brands with software automating digital media operations. They have a culture where individuals drive change, with flexible work options across the U.S. and Canada.
Own a portfolio of accounts and monitor customer emails to ensure queries are replied within required SLAs.
Achieve monthly cash targets while ensuring effective customer satisfaction.
Manage 60+ debt to stay below 3% each month and provide ongoing reports on collections status.
Twilio is shaping the future of communications with innovative solutions for hundreds of thousands of businesses, empowering millions of developers worldwide. They foster a remote-first culture with a strong emphasis on connection and global inclusion, where diverse experiences make a global impact daily.
Manage a team of Data Collection Driving Operations field resources and oversee day-to-day operations.
Conduct periodic reviews, facilitate team meetings, and collaborate with other team members to manage workload.
Provide SME advice on regional issues, assist in resource planning, and ensure quality and financial controls.
TSMG provides field projects and data collection driving operations services. They are a company focusing on operations management with a culture that values team collaboration and continuous improvement.
Reviews accounts in assigned queue to determine next course of action required to resolve the delinquent account.
Utilize various skip tracing techniques and collection strategies to locate right parties
Negotiate payment terms and methods, often requiring probing questions of the consumer in order to better understand potential objections to payment.
Velera is the nation’s premier payments credit union service organization (CUSO) and an integrated fintech solutions provider. The company serves more than 4,000 financial institutions throughout North America, operating with velocity to help our clients keep pace with the rapid momentum of change and fuel growth in the new era of financial services.