Collections Team Manager

Raptor

Remote regions

US

Benefits

Unlimited PTO

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Team Leadership:

  • Lead, coach, and develop a global team of Collections Specialists, setting performance standards.
  • Conduct regular 1:1s, coaching sessions, and performance reviews to foster accountability.
  • Model expected behaviors and build a culture of ownership and continuous improvement.

Collections Management:

  • Oversee collection efforts on past-due accounts and step in on escalated situations.
  • Review aging reports and metrics to guide team prioritization and reduce risks.
  • Manage payment plan negotiations and credit balance resolution activities.

Operational Excellence & Process Improvement:

  • Support month-end close and audit activities to ensure accuracy and compliance.
  • Identify trends causing payment delays and partner with teams to resolve root issues.
  • Develop reporting dashboards and scalable procedures to improve team effectiveness.

Raptor

Raptor provides SaaS and mobile technology for school safety, serving 60,000 schools across 55 countries. The company fosters a culture of innovation, collaboration, and mentorship with a remote-first philosophy.

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