Collections Team Manager

Team Leadership:

• Lead, coach, and develop a global team of Collections Specialists, setting performance standards.
• Conduct regular 1:1s, coaching sessions, and performance reviews to foster accountability.
• Model expected behaviors and build a culture of ownership and continuous improvement.

Collections Management:

• Oversee collection efforts on past-due accounts and step in on escalated situations.
• Review aging reports and metrics to guide team prioritization and reduce risks.
• Manage payment plan negotiations and credit balance resolution activities.

Operational Excellence & Process Improvement:

• Support month-end close and audit activities to ensure accuracy and compliance.
• Identify trends causing payment delays and partner with teams to resolve root issues.
• Develop reporting dashboards and scalable procedures to improve team effectiveness.