Motivate, coach, and develop professional individual contributors and supervisors who support the customer experience at Rover.
Partner with workforce management at both Rover and BPO partner sites teams to organize, prioritize and schedule work assignments to meet business needs.
Review customer contacts and identify ways to improve the customer experience, as well as own escalated customer contacts and resolve them.
Rover connects pet parents with trusted pet care across the U.S., Canada, Europe, and Australia. Headquartered in Seattle and Barcelona, they are a values driven, fast-growing tech company focused on building safe and personalized experiences tailored to the needs of each unique pet. They were named among the 100 Best Companies to Work For in Seattle Business Magazine and Washington’s Best Workplaces in the Puget Sound Business Journal.
Managing data workflows and analysis in support of the Quality team.
Collaborating on cross-functional projects to embed quality measures into standard operations.
Building high-impact quality analytics and supporting the design of patient outcome metrics.
Aledade, a public benefit corporation, empowers independent primary care, helping practices, health centers, and clinics deliver better care and thrive in value-based care. Founded in 2014, they've become the largest network of independent primary care in the country with a collaborative, inclusive, and remote-first culture.
Manage operations at multiple locations, ensuring high standards and scalability as an interim leader.
Oversee fleet management, team development, training, and compliance while maintaining customer relationships.
Handle full P&L responsibility and coordinate with HR, safety, and finance teams for operational efficiency.
Zūm is revolutionizing student transportation with its cloud-based platform that connects people, vehicles, and operations in real time. Backed by Sequoia Capital, GIC, TPG, and Softbank, Zūm serves over 4,500 schools and has been recognized as one of Fast Company's Most Innovative Companies.
Supports issue resolution and maintains awareness of evolving program requirements.
Aptive partners with federal agencies to achieve their missions through improved performance, streamlined operations and enhanced service delivery. Founded in 2012 and based in Alexandria, Virginia, they employ 300+ nationwide and support more than a dozen agencies.
Lead and develop a team of Operations Supervisors across frontline and escalation functions.
Own performance against key operational metrics including service levels, quality, and customer satisfaction.
Partner with WFM, Training, Product, and Engineering teams to improve operational performance and customer outcomes.
Honk is a technology-driven roadside assistance platform connecting enterprise customers with a nationwide network of independent service providers. We are a PE-backed, scaling fast remote-first company aggressively investing in automation and AI.
Lead and manage a team in supply chain analytics, ensuring alignment with organizational vision and driving high performance.
Interpret data trends and drive positive business outcomes through actionable insights in healthcare supply chain.
Influence data-driven decision-making across departments by acting as a liaison and training stakeholders.
OHSU is Oregon's only public academic health center, providing patient care, leading groundbreaking research, and training future healthcare professionals. As Portland's largest employer, it offers opportunities to learn and advance in a system of hospitals and clinics across Oregon and Southwest Washington.
Manage all talent acquisition efforts and lead hiring teams.
Oversee all performance management for team members, including coaching and PIPs.
Cultivate and maintain a positive team culture and employee engagement initiatives.
Splitero helps homeowners access their equity through their HEI product. They foster a culture of transparency, innovation, and inclusivity, where every voice is heard and every team member is valued.
Lead and manage operations across multiple regions, geographies, and client programs.
Serve as the senior operational point of contact for key client relationships.
Lead, mentor, and develop a multi-layered team of Directors, Senior Managers, Managers, and frontline supervisors.
InteLogix is a leading provider of integrated solutions, utilizing cutting-edge technology to provide exceptional customer experiences. They are committed to excellence and innovation, enabling them to redefine industry standards and create brighter futures for their clients and their customers.
Partner daily with BPO leadership to own performance rhythms; manage outcomes by ensuring BPO teams embody and amplify Wealthsimple’s brand, values, and standards.
Own daily operational monitoring—tracking service level adherence, quality, CSAT, and handle time; diagnose root causes.
Lead and prepare operational reviews with partners; approach problems from first-principles to identify and lead initiatives.
Wealthsimple's mission is to help everyone achieve financial freedom – by making financial services simple, transparent, and low-cost. We're Canada's largest fintech, trusted by over 3 million clients with more than $100 billion in assets. They move fast, own their work, and care deeply about the people using their products.
Build data tools for warehouse teams and define operational metrics.
Provide ad-hoc analytical support and monitor trends to flag issues early.
Drive global operational improvement and collaborate cross-functionally.
Lime is a global leader in micromobility on a mission to build a future where transportation is shared, affordable and carbon-free. A Time Magazine 100 Most Influential Company, Lime has powered more than one billion rides in close to 30 countries across five continents and is an Equal Opportunity Employer committed to building a diverse team.
Lead, train, and manage our in-house data labeling team.
Define, execute, and continuously improve data annotation processes with a very high attention to detail.
Ensure high-quality data outputs and meet rigorous accuracy and consistency standards.
Reducto provides a complete toolkit for handling any workflow by understanding documents the way a human would. They have raised over $100M and partner with hundreds of companies, from leading AI teams to enterprise costumers across FAANG and top trading firms.
Lead and develop two support teams: Community Support for the global rater workforce and Tier 2 Internal Support for Welo Data teams.
Design and maintain customer service automations including AI-assisted workflows, self-service tooling, and intelligent routing.
Define KPIs, own reporting cadences, and use data to identify gaps, set priorities, and drive continuous improvement.
Welo Data is the multilingual data and evaluation partner for foundation labs and enterprises deploying GenAI systems globally. They deliver human judgment, data infrastructure, and evaluation systems to ensure AI model reliability across languages and cultures, supported by a global network of 500,000+ vetted experts spanning 300+ languages.
Lead and inspire a team of Patient Support Specialists.
Establish and refine team KPIs related to outreach volume and scheduling conversions.
Partner with clinical, engagement, and product teams.
Zócalo Health is the first tech-driven provider built specifically for Latinos, by Latinos. They are developing a new approach to care that is designed around shared and lived experiences and brings care to the community. The company was founded in 2021 and is backed by leading healthcare and social impact investors.
Lead, mentor, and develop a team of highly skilled Support Engineers, setting clear expectations and providing regular feedback.
Act as a key escalation point, leading responses to incidents and collaborating cross-functionally to improve customer support and reduce commercial risk.
Identify opportunities to improve the customer experience, build strong business cases, and influence stakeholders to drive positive change.
The Adaptavist Group combines teamwork, technology, and processes to help businesses improve. They deliver enterprise software, tailored solutions, and services across technology ecosystems like Atlassian and AWS, employing experts who make change happen from anywhere.
Manage and organize operational projects with a purpose driven focus on quality, outcomes, and timely delivery.
Plan and coordinate operational activities and meetings with authenticity and One Team partnership.
Support vendor relationships with integrity, responsiveness, and excellence for partners.
VytlOne is an independent, fully integrated total pharmacy solutions partner. They lead the way in unlocking revenue, growth and better outcomes for mission-driven hospitals, health systems, health centers, and employer partners. VytlOne has 1,600+ employees and a progressive culture that promotes teamwork.
Drive accountability and operational excellence across the Strategic Growth Department.
Own and administer the Growth Department CRM for reporting, analytics, and data integrity.
Create performance reports, dashboards, and meeting materials to support executive leadership.
SERHANT. is a real estate brand that innovates through media and content creation, powered by a full-service in-house film studio. They are the most followed real estate brand in the world, delivering proven results for buyers, sellers, and developers.
Lead and manage a team of Credentialing Specialists and Operational Analysts to ensure timely and accurate credentialing file processing.
Oversee credentialing workflows to ensure compliance with NCQA guidelines, state regulatory requirements, and client-specific policies.
Partner with internal stakeholders to resolve escalations, streamline workflows, and improve operational outcomes.
CertifyOS is building the data infrastructure that powers modern healthcare. They value authenticity, accountability, collaboration, results, and openness to feedback, fostering a high-ownership team focused on solving real infrastructure problems.
Lead and manage a team of late-stage collections team members focused on minimal skip-tracing.
Handle escalated customer loan issues and provide guidance on resolution of escalated matters.
Provide training to new hire staff ensuring appropriate knowledge of systems and adherence to company procedures and policies.
Lendbuzz believes financial opportunity should be more personalized and fair, developing innovative technologies for underserved borrowers. They are a diverse company with a culture valuing independent and critical thinking.
Lead, coach, and develop a global team of collections specialists, fostering a high-performance culture.
Manage collection efforts, escalations, and complex account resolutions to improve cash flow.
Partner cross-functionally to identify trends, remove barriers, and drive process improvements.
Raptor provides SaaS and mobile technology for school safety, serving 60,000 schools across 55 countries. The company fosters a culture of innovation, collaboration, and mentorship with a remote-first philosophy.
Lead, mentor, and coach a team of Customer Success Managers, ensuring they deliver exceptional customer experiences.
Monitor and analyze team performance metrics to drive consistent and scalable customer success outcomes.
Communicate effectively, present ideas, and build partnerships with contacts both inside and outside your immediate area of expertise.
Turnitin is a recognized innovator in global education, partnering with educators and institutions to develop learning integrity solutions. With over 16,000 academic institutions, publishers, and corporations using their services, Turnitin fosters a remote-first culture that prioritizes overall well-being.