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Leadership & Team Development:
- Lead, coach, and develop a team of collections professionals through performance management and training.
- Act as escalation point for complex member cases, negotiating repayment solutions.
Operational Oversight & Compliance:
- Establish and enforce collections policies and procedures to meet regulatory goals.
- Monitor compliance with FDCPA, CFPB, and other federal/state requirements.
Data Analysis & Reporting:
- Analyze collection data, performance metrics, and portfolio trends to identify risks and improvements.
- Prepare operational reports and performance updates for leadership.
Collaboration & Process Improvement:
- Work with lending, risk, and member services teams to reduce delinquency and enhance processes.
- Foster a member-first approach while balancing risk management and recovery outcomes.
Jobgether
This partner company is a financial services organization focused on responsible lending and member financial wellness. They operate a fast-paced, performance-driven remote environment with a collaborative culture.