Client Relations Manager

Responsibilities:

• Provide departmental leadership and manage the Client Relations staff to maximize outcomes.
• Oversee several client accounts to ensure day-to-day deliverables are met to clients' satisfaction.
• Coordinate training and implementation for new staff and participate in senior management discussions.

Qualifications:

• High School Diploma or equivalent; 8+ years of client relations experience in mortgage servicing.
• 5+ years of supervisory or managerial experience with strong industry and agency knowledge.
• Strong knowledge of LPS/MSP systems, negotiation, and Microsoft Office applications.

Total Rewards:

• Comprehensive benefits package including medical, dental, vision, life, and disability insurance.
• Fidelity National Financial matching 401(k) and employee stock purchase plans.
• Access to mental health resources, including free Calm memberships, and tuition reimbursement.

About Remote Employment:

• We provide the necessary equipment; you need a quiet home space and high-speed internet.
• Minimum network download speed of 25 MBPS and upload speed of 10 MBPS required.