Customer Solutions Manager

Role and Responsibilities:

• Manage, coach, counsel, and develop department operations and assigned staff.
• Review consumer complaints and responses; ensure prompt adherence to regulations.
• Maintain accurate investor reporting records and implement changes as requested.

Qualifications and Requirements:

• High School Diploma required; Bachelor's Degree preferred.
• 8+ years of customer service experience in mortgage servicing or banking.
• 5+ years of managerial experience and strong knowledge of state/federal laws.

Compensation and Benefits:

• Annual salary range: $64,800 to $121,500 based on qualifications.
• Health coverage, paid time off, 401(k) matching, and employee recognition programs.
• Lifestyle perks like gym discounts, pet insurance, and tuition reimbursement.