Provide departmental leadership and manage the Client Relations staff to ensure client satisfaction.
Oversee client accounts, monitor training, and serve as point of contact for escalated issues.
Track trends, conduct performance reviews, and maintain departmental policies and procedures.
LoanCare is a leading national provider of full-service mortgage subservicing, serving banks, credit unions, and investors. Backed by Fortune 500 company Fidelity National Financial, they subservice over 1.8 million loans and foster a culture of integrity, innovation, and collaboration.
Facilitate weekly in-person client meetings to build strong relationships and facilitate change management.
Identify opportunities to adjust client processes to maximize Ocrolus footprint.
Operate as the central point of contact for assigned customer base.
Ocrolus is an AI workflow and analytics platform for lenders, processing nearly one million credit applications every month. Trusted by over 400 customers, they are a fast-growing, remote-first company focused on AI innovation in fintech.
Manage onboarding of members into credit and verification programs, coordinating training and resources.
Serve as primary point of contact for credit technology, coordinating with stakeholders and customers.
Monitor service level agreements and collaborate with teams to improve customer experience.
Altisource Portfolio Solutions S.A. is an integrated service provider and marketplace for the real estate and mortgage industries, managing the Lenders One Cooperative network of 240+ members. The company fosters an inclusive culture with diverse voices and is committed to fair hiring and training.
Assist teams in addressing client requests, coordinate file management, and conduct research.
Help fulfill client deliverables, prepare meetings, and track project status and deadlines.
Process expense reports, coordinate revisions, and follow up on projects with clients and authors.
ApotheCom is a leader in medical communications, offering services across pharmaceutical, research, marketing, and digital media. The company fosters an inclusive, diverse culture and provides a supportive environment with opportunities for development.
Manage team of employees responsible for collections, client invoicing, and HUB operations.
Ensure quality and productivity goals are met while maintaining audit quality.
Develop and maintain client relationships and identify process improvements.
ServiceLink is a mortgage services company that helps clients in the lending industry achieve strategic goals through technology and services. The company is committed to equal opportunity and offers ongoing training and support for employee advancement.
Prepare claim filings for all agencies on acquired or sold properties.
Complete monthly process control audits and provide results to management.
Resolve escalations from team members and assist with training for incoming and existing employees.
LoanCare is a national provider of full-service mortgage loan subservicing, serving banks, credit unions, and other mortgage industry partners. Backed by Fortune 500 company Fidelity National Financial, it subservices over 1.8 million loans and fosters a culture built on integrity, innovation, and collaboration.
Review and analyze written borrower complaints from regulatory agencies and escalation channels.
Conduct proactive outreach with de-escalation techniques to restore customer confidence.
Maintain accurate documentation and ensure compliance with regulatory requirements and company standards.
LoanCare is a leading national provider of full-service mortgage subservicing, serving banks, credit unions, and investors. Backed by Fortune 500 Fidelity National Financial, they subservice over 1.8 million loans and foster a culture of integrity, innovation, and collaboration.
Lead end-to-end migration processes for multi-property portfolios, ensuring timelines and client expectations are met.
Serve as the primary point of contact for clients during migrations, facilitating communication and ensuring satisfaction.
Partner with cross-functional teams to align requirements, remove roadblocks, and maintain visibility across stakeholders.
Asset Living is a third-party property management firm that fosters thriving communities nationwide. With decades of experience and a diverse team of talented individuals, the company is recognized as one of the nation's Best and Brightest Places to Work, emphasizing a culture of unity and collective success.
Prepare and submit mortgage insurance claims according to regulatory requirements.
Conduct audits, resolve escalations, and collaborate with cross-functional teams.
Assist in training and process improvements to ensure data integrity.
The partner company specializes in mortgage servicing operations. It is an organization that values accuracy, quality, and efficiency in claims-related processes.
Develop deep customer understanding and manage onboarding projects from inception to go-live.
Serve as key point of contact, build relationships, and document process flows.
Lead multiple implementation projects, connecting product teams and customers for timely delivery.
Capital Markets Gateway is a fintech transforming global equity capital markets through data and connectivity. Founded in 2017, backed by top financial institutions, with nearly 150 buy-side firms and 22 investment banks using its platform.
Drive end-to-end project delivery from planning to execution, ensuring cross-functional alignment and momentum.
Champion communication and decision-making in ambiguous settings, identifying and removing blockers proactively.
Balance high delivery quality with speed in a fast-scaling digital marketplace environment.
Jobgether is a job matching platform that uses AI to streamline recruitment for partner companies. They focus on connecting top candidates with roles in high-growth digital environments.
Deliver top-tier customer service for clients across all Ncontracts Lending Compliance software products, ensuring timely and accurate resolution of inquiries.
Thoroughly document all client interactions in the Help Desk tracking system (Salesforce); escalate complex or sensitive issues as appropriate.
Maintain a working knowledge of Ncontracts product usage within designated operating systems, networks, hardware, databases, and peripherals.
Ncontracts leads the industry in integrated risk management and compliance solutions, serving over 5,000 financial institutions nationwide. As a seven-time Inc. 5000 Fastest Growing Companies honoree, the company offers a thriving work environment focused on career growth and life-work balance.
Own end-to-end project management across multiple DocUpdate initiatives, ensuring projects stay on schedule and stakeholders aligned.
Coordinate multiple concurrent workstreams, balancing priorities and proactively identifying risks and blockers.
Partner cross-functionally with Product, Engineering, Legal, Operations, Finance, and Concierge teams to drive execution from planning to delivery.
Impiricus is an AI-powered HCP Engagement Engine that ethically connects life sciences companies to physicians. Named the #1 fastest growing company in North America by Deloitte in 2025 and guided by a council of over 2000 trusted HCP advisors, it fosters a culture focused on clinically meaningful interactions.
Maintain and monitor project plans, schedules, expenses, and financial reconciliations.
Coordinate complex schedules with consulting resources and team members.
Set up project management tools, document decisions, and support reporting.
Alchemy is a Workday partner exclusively focused on higher education, specializing in deploying Workday Student, HCM, and Financials. The company is a Great Place to Work-certified firm with an award-winning culture that values employee development and remote work.
Deliver an exceptional borrower and retailer experience through timely, transparent communication and document management.
Analyze complex credit files, ensure compliance with portfolio guidelines, and prepare loan files for underwriting.
Collaborate with underwriters, loan officers, and closing departments to streamline the loan process from intake to funding.
Cascade Financial Services is a trusted lender in Attainable Housing, offering mortgage loan solutions tailored to the manufactured housing marketplace. The company fosters a team-oriented culture with a focus on work/life balance, integrity, and excellence.
Process complex residential mortgage loans, including conventional, non-conforming, government, and housing agency types, ensuring adherence to investor guidelines.
Analyze loan documentation, evaluate debt-to-income ratios, and coordinate timely submission to underwriting and closing.
Serve as liaison between Loan Officers, customers, and Underwriters, resolve inquiries, and issue commitment letters.
Fulton Bank is a financial institution offering banking and mortgage services. The company fosters a culture of continuous learning, work-life integration, and inclusion, with a focus on making a positive community impact.
Manage mortgage loan applications by reviewing documentation, verifying information, and ensuring compliance with product, underwriting, and investor requirements.
Maintain clear and timely communication with borrowers, loan officers, and stakeholders throughout the loan process.
Collect, analyze, and validate required documentation, including credit reports, income documents, and appraisals to ensure accuracy and identify issues.
Our partner is a financial services company specializing in mortgage lending and processing. They operate a remote team and focus on accuracy, compliance, and customer experience.
Assist in processing applications for submission to underwriting, ensuring data integrity in the loan origination system.
Work with loan officers, borrowers, underwriters, and title companies to gather conditions and clear loan conditions for final approval.
Upload file documentation into the LOS and perform other mortgage-related tasks as assigned.
We are a leading provider of home equity solutions for seniors, helping them unlock the value of their homes. We have been named a Great Place to Work for three years in a row, with a culture that values enjoyment and collaboration.
Act as the primary customer liaison for field projects, ensuring clear communication and transparency throughout the project lifecycle.
Coordinate with Sales, Customer Success, and technical teams to align on account strategy and support timely project execution.
Produce customer-facing reports summarizing project status, milestones, risks, and progress updates across multiple workstreams.
Jobgether is an AI-powered job matching platform that connects candidates with hiring companies. It is a fast-growing organization with a collaborative, mission-driven team culture focused on sustainability and positive environmental change.
Own program management for Tier 1 customer engagements, acting as the primary point of accountability for structure, timeline, and execution.
Build and maintain detailed project plans, proactively driving execution and escalating when engagement health is at risk.
Coordinate cross-functionally with Sales, Account Management, and other teams, managing multiple concurrent high-touch engagements.
Blockdaemon powers the blockchain economy with its suite of industry-leading infrastructure solutions. We are a globally established, ISO-27001 certified partner with extensive protocol coverage, offering technical depth and industry-leading SLAs.