Ocrolus

4 open remote positions

Ocrolus provides an AI workflow and analytics platform that helps lenders automate borrower evaluation and make faster, more accurate lending decisions. As a remote-first company with over 400 customers and processing nearly one million credit applications monthly, the culture is built on empathy, curiosity, humility, and ownership.

Open Positions

  • Mine CRM, product usage, and intent data to identify new segments and expansion opportunities, then build and maintain prospecting lists for SDR and paid media campaigns.
  • Connect marketing activity to pipeline by building attribution frameworks, automating multi-channel workflows, and analyzing campaign performance to prove ROI.
  • Partner with Customer Marketing and Account Management to develop cross-sell and upsell playbooks, retention campaigns, and prioritized account lists using product usage and behavioral data.

  • Serve as the first point of contact for customers via email, chat, or phone, resolving inquiries and support tickets promptly and accurately.
  • Investigate and resolve customer complaints by collaborating with internal teams and using SQL to extract or verify data.
  • Maintain thorough documentation of interactions, track common issues to identify trends, and contribute to improving support resources.

  • Apply advanced knowledge of Fannie Mae, Freddie Mac, FHA, and VA guidelines to rigorously test mortgage underwriting tools.
  • Review borrower documentation (income, assets, credit, collateral) and confirm correct application of underwriting rules.
  • Document test results, flag discrepancies, and recommend solutions to ensure compliance with agency and investor standards.