Similar Jobs
See allLoan Origination Customer Support
Aven
Philippines
Customer Support
Loan Origination
Communication
Customer Support Specialist
Possible
Global
Customer Service
Communication
Problem Solving
Customer Support Analyst
Undisclosed
India
Customer Support
Troubleshooting
AI Tools
Funding/Submission Specialist
Partner Company
India
Financial Analysis
Salesforce
Analytical Skills
Loan Officer Assistant
Northgate Mortgage LLC
US
Communication
Organization
Attention To Detail
Responsibilities:
- Serve as first contact via email, chat, or phone.
- Resolve tickets by collaborating with internal teams.
- Document interactions and track issue trends.
Requirements:
- 3+ years experience with strong communication and analytical skills.
- Proficient in Google tools and mortgage underwriting.
- Familiarity with ticketing systems and SLAs.
About Ocrolus:
- Remote-first, fast-growing team of builders and problem solvers.
- Values: empathy, curiosity, humility, and ownership.
Ocrolus
Ocrolus is an AI-powered workflow and analytics platform for lenders, processing nearly one million credit applications monthly with over 99% accuracy. It is a remote-first company trusted by more than 400 customers, including Better Mortgage, Brex, and SoFi, with a culture grounded in empathy, curiosity, humility, and ownership.