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Role:
- Provide exceptional customer support for loan origination and underwriting processes.
- Handle customer queries and issues through ZenDesk and other support tools.
Responsibilities:
- Respond to customer queries in a timely and effective manner.
- Document and log issues, compliments, and complaints.
- Track customer experiences across online and offline channels using CRM systems.
Qualifications:
- At least 2 years of experience in US Loan or Mortgage account handling.
- Strong communication, collaboration, and problem-solving skills.
- Proficiency with ZenDesk, Google Drive, and email.
Cultural Values:
- Depth and rigor of thought in all tasks.
- Minimalist approach to design and processes.
- Speed of execution and decisiveness.
Aven
Aven is a fintech company that invented a credit card powered by an advanced asset-securing platform, offering lower APRs to consumers. The team is backed by experienced investors and includes executives from leading technology and finance companies, fostering a rigorous, minimalist, and fast-moving culture.