Customer Experience Associate I (Part-Time)

The Role:

• As a Customer Experience Associate I, you'll help borrowers navigate their financing experience with clarity, empathy, and accuracy.
• You'll work in a high-volume environment, supporting customers over the phone and across other channels.

Responsibilities:

• Support borrowers through applications, approvals, payments, repayment, refunds, and account questions.
• Follow lending requirements and company policies while identifying risks and partnering cross-functionally to resolve issues.
• Use AI tools to improve speed, quality, and customer outcomes while protecting trust.

Requirements:

• 2+ years in customer support, financial services, operations, or a customer-facing role.
• Comfortable spending most of your day on the phone with customers.
• Experience with Salesforce, Zendesk, or similar platforms.

Compensation & Benefits:

• Hourly rate of $25.00 plus equity and 401k.
• Includes non-exempt PTO, sick pay, and 6 paid holidays.