Similar Jobs
See allCustomer Support Specialist
Possible
Global
Customer Service
Communication
Problem Solving
Customer Solutions Consultant, Ada Accelerate
Ada
UK
API
SaaS
Customer Success
Customer Success Manager, Solutions
Waitwhile
US
Customer Success
Intercom
HubSpot
AI Solutions Engineer, Customer Agents
Attuned Intelligence
API Integration
Troubleshooting
Customer Support Engineer
Blee
US
Technical Support
AI Tools
Debugging
About Genius AI:
- Genius AI builds technology to help local businesses run themselves.
- Products like GlossGenius and Reception work 24/7 on busywork like booking, marketing, client management, finances, and more.
About the Role:
- You will own the customer relationship for service business owners who rely on GlossGenius.
- You'll provide support by phone and text, building product knowledge and resolving customer issues.
What You'll Do:
- Own scheduled calls that guide customers through setting up payroll accounts.
- Respond to posts in our Facebook community group with a professional, helpful tone.
- Use AI to turn repeated customer questions into macros, Help Center articles, and workflows.
What We're Looking For:
- 1+ year of customer-facing experience with a record of driving satisfaction.
- Experience rebuilding workflows around AI and automating repeatable work.
- Excellent communication skills and ability to adapt to various styles.
Genius AI
Genius AI builds technology to help local businesses run themselves, automating admin work like booking, marketing, client management, and finances. It is a high-growth company whose products have saved businesses 106M in admin hours, earned $2.0B in additional revenue, and facilitated more than 624M client touch points.