Customer Support Engineer

What You'll Do:

• Own the support queue – First responder across every inbound channel, with clear ownership of response and resolution times.
• Resolve technical issues end to end – Reproduce the problem, diagnose it against logs, configuration, and integrations, and either fix it or hand engineering a clean, reproducible write-up.
• Explain the AI – Help customers understand why a check fired, what a ruleset is actually evaluating, and how their configuration shapes review output.

Who You Are:

• A builder first – You have built process and tooling, not just operated someone else's.
• Fluent in AI – You use LLMs as working tools every day, you can write a prompt that holds up in production.
• Technically deep enough to debug – Comfortable in logs, APIs, integrations, and queries, and able to get to a root cause before escalating.

What You'll Get:

• Competitive salary and equity package.
• Bi-annual get-togethers.
• Fully paid medical, dental, and vision insurance.