Member Support Specialist
Benefits
Unlimited PTO
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Responsibilities:
- Respond to member inquiries via email, live chat, and phone.
- Manage high-volume support queue and meet response time goals.
- Coordinate with internal teams for specialized issue resolution.
Requirements:
- 1-3 years customer-facing support experience.
- Strong communication and problem-solving skills.
- Familiarity with AI-assisted workflows and healthcare privacy.
Benefits:
- Hourly compensation of $22-$26 USD with equity opportunity.
- Medical, dental, vision, and mental health resources.
- Flexible time off, paid holidays, and parental leave.
Partner Company
This company provides digital healthcare services for ongoing care. It fosters a remote-first culture that values thoughtful communication, sound judgment, and mission-driven work.