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WHAT YOU'LL DO:
- Respond to member questions across email, live chat, and outbound phone — covering eligibility, enrollment, billing, program logistics, and technical troubleshooting
- Meet team goals for response time, first-touch resolution, quality assurance, and member satisfaction (CSAT)
- Own the member's issue end-to-end — including looping in Care, Implementation, Engineering, or Client Success when a resolution needs their expertise
YOU MIGHT BE A GREAT FIT IF YOU...:
- Have 1–3 years of experience in a customer-facing support role (call center, help desk, member services, or similar)
- Are a warm, clear communicator in writing and on the phone — you can hold both the member's frustration and the path to resolution at the same time
- Are comfortable navigating multiple tools and systems simultaneously, and pick up new software quickly
WHAT WE OFFER:
- An hourly base rate of $22 – $26 with meaningful equity and benefits
WellTheory
WellTheory is a digital health company helping people with autoimmune conditions take control of their health through personalized care and nutrition guidance. We're a team of 60+ passionate people who care deeply about helping our members reduce symptoms and live fuller lives.